Project-based Operations Specialist I - (Philippine-based)

Operations Specialist I is a position for checking case initiation and verification results on system, find out the inaccurate and fixing those mistakes immediately, creating real and authentic reports.
Responsibilities:
Quality management
•                Monitor activity at a case level cycle and search level to ensure any issues or delays are identified and followed up immediately.
•                Receive list of assigned tasks from Team Leader on daily basis and conduct quality check on the tasks completed by operations team. Complete all assigned tasks based on the target.
•                Based on the quality requirement/SOP/SLA for each task, score each task (Case/Check/Report) and log in the Quality matrix
•                Follow up the progress of the investigation, correction and request for preventative plan.
•                Support the team on common errors detection and problem solving.
Ad hoc Requirements
Participate in projects or tasks to support projects as directed by Team Leader.

REQUIRED SKILLS & QUALIFICATIONS
•                At least 1 year of experience in quality management-related tasks
•                Proven communication skills, logical thinking, and team player
•                Detail orientation and willingness to work under pressure
•               Open to a 3-month contract work

 

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.