Sr. Software Engineer (L3)

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Software Engineer.

About the job

This position supports the Anti-Abuse Intelligence team within Twilio’s Traffic Intelligence group in its mission to keep every interaction on Twilio’s email platform safe, lawful, and effective through researching, designing, and building solutions that prevent fraud and abuse.  The team is responsible for a cutting-edge platform which automates fraud and abuse detection and mitigation across high volume data streams enabling customer safety and ensuring customers trust their data with Twilio.

Responsibilities

In this role, you will:

• Work with a small and collaborative team, whiteboarding ideas, 
• Build microservices used to protect Twilio and its customers.
• Develop backend components of the Anti Abuse platform.
• Write unit functional tests in a continuous delivery environment.
• Manage highly critical risk platform tools and vendor applications in the cloud.
• Own reliability for the team’s services and participate in an on-call rotation.
• Prioritize multiple issues in a high-pressure environment.
• Understand complex architectures and be comfortable working with multiple teams.
• Conduct performance analysis, capacity management, and troubleshoot large scale distributed systems.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• A Masters or Bachelors degree or equivalent experience
• 5+ years of experience in any programming language
• 1+ years of experience developing highly-available microservices in Java/Go
• Experience developing products on AWS using an Infrastructure as Code tool like Terraform
• Experience in deploying workloads on Kubernetes
• Hands-on experience with NoSQL databases and caches like Redis
• Experience automating CI/CD pipelines

Desired:

• Experience with Event Driven Architectures based on consumer/producer brokers such as Kafka, Amazon MQ, Kinesis, SNS/SQS
• Experience with React to build internal facing applications
• Excellent problem solving, critical thinking, and communication skills across different time zones
• Expertise in configuration management for deploying, configuring, and managing servers and systems
• Experience with frontend development
• Strong belief in automation over toil

 

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What we offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,700 - 173,400.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,800 - $183,600..
• Based in the San Francisco Bay area, California: $163,100 - $203,900.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information

Applications for this role are intended to be accepted until July 20th, 2025, but may change based on business needs. 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.