Posted at: 19 December

Delivery Operations Analyst

Company

Sauce

Sauce is a NYC and Tel-Aviv-based B2B restaurant technology platform specializing in commission-free online ordering and delivery solutions for the North American restaurant market.

Remote Hiring Policy:

Sauce offers remote work opportunities, primarily hiring from North Macedonia, with team members collaborating across various time zones.

Job Type

Contract

Allowed Applicant Locations

South America

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Job Description

Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a 105 billion dollar US local restaurant business. Headquartered in NYC and Tel-Aviv, Sauce wants restaurants to fulfill their highest potential, this means giving local establishments everything they need to connect directly with their customers. The Sauce team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains.

This position is a full-time contract role and is fully remote, open to candidates based anywhere in Latam.

What You'll Do:

    • Act as the go-to expert for delivery quality-related questions and delivery companies' performance tracking per territory
    • Analyze operational and delivery data to identify trends, gaps, and opportunities for improvement across dispatch, support, and customer success workflows
    • Build and maintain dashboards and recurring reports to track KPIs, operational health, and delivery performance
    • Partner with cross-functional teams (Data, BI, Support, Customer Success, Dispatch) to define metrics and ensure consistent reporting
    • Identify operational inefficiencies and support process improvements to increase scalability and reduce friction
    • Support new initiatives, pilots, and internal tools by validating requirements, tracking outcomes, and reporting impact
    • Monitor data integrity and work closely with the dispatch team, conducting business analysis tasks to optimize configurations, settings, and delivery algorithm logic
    • Assist with forecasting, capacity planning, and resource allocation using data-driven insights

What You Bring:

    • Must Have:
    • 1–3 years of experience in operations, delivery analytics, business analysis, or a similar role
    • Strong analytical skills with experience using Excel/Sheets and BI tools (Power BI, Looker, Tableau, or similar)
    • Proficient in SQL and Python
    • Ability to translate data into clear, actionable insights
    • Strong communication skills and experience working cross-functionally
    • High attention to detail and comfort operating in a fast-paced environment

    • Preferable Qualifications:
    • Experience with CRM systems (e.g., HubSpot), support tools, or workflow automation platforms
    • Familiarity with Databricks or modern data platforms
    • Experience in operations-heavy, customer-facing, or marketplace environments
    • Background in on-demand delivery or logistics
    • Exposure to Python and basic data modeling or analytics workflows

Required Technology & Equipment:

    • Personal computer or laptop with up-to-date software
    • High-speed internet connection
    • Keyboard, mouse, working webcam, and headset with a microphone
    • Primary 24” monitor (with an additional 24” monitor preferred)

What We Offer:

    • Strong & Competitive Compensation Package
    • Flexible Work Environment
    • 10 Paid Personal/Vacation Days
    • 5 Paid Sick Days
    • Monthly Wellness Stipend
Sauce is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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