Senior Product Operations Manager - MetaMask

Consensys is the leading blockchain and web3 software company founded by Joe Lubin, CEO of Consensys and Co-Founder of Ethereum. Since 2014, Consensys has been at the forefront of innovation, pioneering technological developments within the web3 ecosystem.

Through our product suite, including the MetaMask platform, Infura, Linea, Diligence, and our NFT toolkit Phosphor, we have become the trusted collaborator for users, creators, and developers on their path to build and belong in the world they want to see.

Whether building a dapp, an NFT collection, a portfolio, or a better future, the instinct to build is universal. Consensys inspires and champions the builder instinct in everyone by making web3 universally easy to use and develop on.

Our mission is to unlock the collaborative power of communities by making the decentralized web universally easy to access, use, and build on. 

You’ll get to work on the tools, infrastructure, and apps that scale these platforms to onboard one billion participants and 5 million developers. You’ll be constantly exposed to new concepts, ideas, and frameworks from your peers, and as you work on different projects — challenging you to stay at the top of your game. You’ll join a network of builders that reaches the edge of our ecosystem. Consensys alumni have moved on to become tech entrepreneurs, CEOs, and team leads at tech companies. 

About MetaMask

MetaMask is entering its next chapter - scaling as a global consumer product. We are hiring a Product Operations Manager to strengthen product and cross-functional operations, helping teams ship high-quality products consistently while increasing revenue and hitting key product KPIs through continuous improvement.

You will join a team of Product Operations Managers operating across multiple product lines. As an individual contributor, you will partner closely with Product, Design, Engineering, Customer Success, and Go-to-Market teams to remove friction from product development, improve execution rigor and ensure critical initiatives launch smoothly and on schedule. This role is highly execution-focused and systems-oriented, with opportunities to influence at scale through strong process design, data and automation.

What you’ll do

• Champion a scalable product development process to increase velocity, transparency and quality across teams. 

• Partner closely with Product Managers to remove friction from the product development process, ensuring the smooth launch of critical initiatives.

• Develop systems that improve cross-functional communication and alignment between Product, Design, Engineering, QA, Marketing and Release teams, ensuring strong execution at every release. 

• Own and continuously improve the product delivery tech stack to improve async communication, visibility, and execution in a fast-paced environment.

• Build systems to translate business and customer insights into actionable product decisions, informing product strategy and prioritization.

• Apply an AI-first mindset to automate reporting, workflows, and operational tasks, reducing manual overhead and increasing leverage.

• Contribute to raising overall product team maturity, quality standards, and execution discipline across teams.

Would be great if you brought this to the role

• 5+ years of experience in product operations, product management, or a related role in a tech-driven, scaling organization 

• Obsession for improving processes, tools, and operational efficiency in product organizations.

• Excellent organizational skills with the ability to manage multiple priorities and deadlines in an ambiguous and changing environment. 

• Expert communication and stakeholder management skills

• Proficiency in data analysis, extracting meaningful insights, and utilizing them to drive product enhancements.

• Proactive mindset, with a strong sense of ownership and an eye for continuous improvement

• Experience working with global teams and managing projects across multiple time zones.

• Strong hands-on experience on the Atlassian stack (Jira, Confluence)

• Solid understanding of software development processes (Agile, Scrum, etc.)

Bonus points

• Experience in management consulting, investment banking, or fast-growing technology start-up

• A Lean Six Sigma Certification (Green or Black Belt) 

• Experience in crypto or web3 environments

Don't meet all the requirements? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes for our chaotic-but-fun, remote-friendly, start-up environment—apply anyway, detailing your relevant transferable skills in your cover letter. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role.

It is a requirement of employment in this position that applicants will be required to submit to background checks including but not limited to employment, education and criminal record checks. Further details will be provided to applicants that successfully meet the criteria for the position as determined by the company in its sole discretion. By submitting an application for employment, you are acknowledging and consenting to this requirement.