Posted at: 2 December

Hospital Success Partner

Company

Roo

Roo is a veterinary relief management SaaS platform headquartered in the US, connecting veterinary professionals with animal hospitals in a B2B and B2C model to enhance staffing solutions in the animal healthcare industry.

Remote Hiring Policy:

Roo is a remote-first company that hires from various locations, offering flexibility for veterinary professionals. For roles based in San Francisco, a hybrid model is in place, requiring occasional onsite presence.

Job Type

Full-time

Allowed Applicant Locations

United States

Salary

$90,000 to $145,000 per year

Apply Here

Job Description

What We Do
 
Roo (www.roo.vet) has created the first B2B labor marketplace in animal healthcare that connects veterinary professionals with hospitals through innovative technology, with opportunities to expand and offer more opportunities for both our demand & supply of users. 
 
Our dynamic platform enables hospitals to fulfill personnel needs in real time, while allowing high-quality veterinary professionals to secure work at the click of a button.  Beyond the platform, Roo represents a growing opportunity to help hospitals meet all-things staffing, and a growing community of resilient vet industry professionals who value flexibility and work-life balance, in addition to providing the best possible outcomes for clients and their pets.  
 
Our aim is to combine experienced healthcare expertise with Silicon Valley talent to shake up this industry and change the way veterinarians and hospitals work!

About the Role

As a Hospital Success Partner, you will serve as the primary relationship manager for hospital partners after onboarding, ensuring they achieve long-term satisfaction, strong utilization, and meaningful value from Roo. You’ll develop tailored success plans based on hospital engagement patterns, proactively address challenges, and guide partners toward best practices that strengthen fulfillment and reduce churn. Through regular check-ins, data-driven insights, webinars, and strategic discussions, you will cultivate trusted, consultative relationships that support ongoing growth.

This role is deeply cross-functional, partnering closely with teams across Product, Marketing, Business Development, and Operations to elevate the hospital experience and surface opportunities for improvement, re-engagement, or expansion. You’ll leverage analytics to identify trends, uncover underutilization, and propose solutions that drive mutual success.

Travel Requirement: 20–30%

Your Responsibilities

  • Serve as the main point of contact for hospital partners post-onboarding, ensuring long-term satisfaction and growth.
  • Analyze hospital utilization patterns and design tailored success plans to optimize fulfillment and reduce churn.
  • Host regular check-ins, webinars, and events to foster strong partnerships.
  • Collaborate with internal stakeholders to proactively address issues and identify cross-sell or upsell opportunities.
  • Use data insights to identify underutilized hospitals and re-engagement opportunities.
  • Contribute feedback loops to Product, Marketing, and BD to enhance the hospital experience.

Qualifications

  • 3+ years in account management, business development, or customer success (healthcare or veterinary field strongly preferred).
  • Proven experience managing B2B relationships and achieving measurable growth outcomes.
  • Analytical thinker, able to use data to drive decisions.
  • Excellent communication and presentation skills.
  • Proficient in CRM systems (HubSpot, Zendesk) and data visualization tools.
  • Willingness to travel up to 50%.

 

Exact compensation may vary based on skills, experience, and location.

California pay range

$110,000 - $145,000 USD

New York pay range

$110,000 - $145,000 USD

Washington pay range

$100,000 - $130,000 USD

Colorado pay range

$95,000 - $120,000 USD

Texas pay range

$95,000 - $120,000 USD

North Carolina pay range

$90,000 - $115,000 USD

Core Values
 
Our Core Values are what shape us as an organization and we're looking for people who exhibit the same values in their professional life; Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems and Have Fun! 
 
What to expect from working at Roo!
 
For permanent, full time employees, we offer:
  • Accelerated growth & learning potential.
  • Stipends for home office setup, continuing education, and monthly wellness.
  • Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.
  • 401K
  • Unlimited Paid Time Off.
  • Paid Maternity/Paternity and reproductive care leave.
  • Gifts on your birthday & anniversary.
  • Opportunity for domestic travel, including for regional team building events.
 
Overall, you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation.
 
We have diverse, passionate & driven team members from a variety of backgrounds, and Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates.  We understand that your individual experience may not check every box but we still encourage you to apply even if you are not confident in every expectation listed.
 
Ready to join the Roo-volution?!
 
 
Apply Here