Product Owner - Service Management

Onebridge, a Marlabs Company, is a global AI and Data Analytics Consulting Firm that empowers organizations worldwide to drive better outcomes through data and technology. Since 2005, we have partnered with some of the largest healthcare, life sciences, financial services, and government entities across the globe. We have an exciting opportunity for a highly skilled Product Owner – Service Management to join our innovative and dynamic team.

Product Owner – Service Management | About You

As a Product Owner – Service Management, you are responsible for driving the vision, strategy, and continuous improvement of data and AI initiatives with a strong focus on service management excellence. You excel at defining and refining processes, ensuring solutions are reliable, supportable, and aligned with operational best practices. You are a self-starter who works autonomously within established guidelines, proactively identifying gaps and recommending improvements that enhance delivery and long-term sustainability. You collaborate seamlessly across teams, architects, developers, analysts, and service owners, to ensure smooth handoffs, operational readiness, and cross-functional alignment. Above all, you bring a structured, process-oriented approach that enables high-quality, predictable, and well-governed outcomes.

Product Owner – Service Management | Day-to-Day

• Own, refine, and prioritize the product backlog with an emphasis on reliability, scalability, and service management for best practices.
• Lead Agile ceremonies, including stand-ups, backlog refinement, sprint planning, and demos, while reinforcing process discipline and clear documentation.
• Partner across architecture, engineering, service operations, and offshore development teams to drive solution design and ensure operational readiness.
• Use SQL to validate data, support troubleshooting, and ensure feature requirements meet functional and service-level expectations.
• Communicate delivery status transparently through Red/Yellow/Green updates, highlighting risks, dependencies, and service impacts.
• Support process maturity by identifying operational gaps, recommending improvements, and helping define guidelines, standards, and repeatable workflows.

Product Owner – Service Management | Skills & Experience

• 10+ years of overall experience in technology or data-focused environments, including 5+ years as a Product Owner.
• Strong background supporting data, analytics, or AI initiatives with demonstrated experience in service management, operational readiness, or support processes.
• Ability to write and interpret SQL for data validation, troubleshooting, and clarifying technical requirements.
• Highly self-directed and proactive, capable of working autonomously within guidelines while driving clarity, structure, and process improvements.
• Deep experience with Agile methodologies, cross-team collaboration, and process-oriented delivery.
• Strong communicator with the ability to create polished, executive-ready PowerPoint presentations for status updates, risks, and recommendations.
• Experience in pharma or other regulated industries and understanding of service management best practices (e.g., SLAs, incident processes, change control) is a bonus.

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