Sr. Technical Program Manager

The Technical Project Manager is expected to build a trusted relationship with Business Team leadership, IT leadership, and all project stakeholders and team members. The ideal candidate is an expert at professionally encouraging movement past roadblocks and inspiring project team members to deliver their best work.​

Tenacity and the ability to manage effectively across a portfolio of business-critical projects will be required. This role will partner with functional teams to manage all SAP workstream deliverables.

This role will perform expert and effective project management for SAP technology and processes, while coordinating efforts with the iHerb PMO, implementation partners, and other related project workstreams. Effective project management includes developing and maintaining project plans, identifying and managing risks, managing resource allocations and reporting on resource allocation issues, coordinating with technical teams and project managers, and assisting the iHerb PMO with keeping projects on time, in scope, and within budget.

To effectively project manage SAP workstreams, this role must understand the SAP deployment approach, SAP workflows and processes, and the impact of SAP design decisions. As a Technical Project Manager, this role must ensure that those impacts are effectively communicated to functional project leadership, other technical workstreams, and the iHerb PMO. It is also expected to account for these decisions in testing, conversion, integration, and deployment planning. ​

Effectively taking notes, documenting decisions, outcomes, and risks are a paramount for succeeding in this role. This Technical Project Manager will participate in requirements gathering and design sessions as well as workstream meetings and other associated project meetings and be expected to proactively follow up on outcomes.​

Leveraging the iHerb PMO framework and best practices, the Technical Project Manager will define and manage project scope, schedule, budget, quality, risks, issues, and deliverables. They will also monitor and report on project progress, status, and performance utilizing standard project management tools leveraged by the iHerb PMO. 

This role is expected to evangelize the value of effective project management by mentoring and guiding team members on use of the iHerb PMO processes and best practices. This role is also expected to further the maturity of the iHerb PMO by identifying necessary process improvement and bringing to bear their experience. 

The Technical Project Manager is expected to build a trusted relationship with the IT team, leadership, and all project stakeholders and team members. The ideal candidate has international experience, understanding the nuance of effectively driving outcomes and building trusted relationships in a global business model. The ideal candidate is also an expert at professionally encouraging movement past roadblocks and inspiring project team members to deliver their best work.​ 

Technical Skills and Qualifications​:

At least 7-10 years’ relevant experience, which is ideally a combination of project management experience and technical knowledge of SAP systems and functionality.

The successful candidate is not only an experienced project manager, but also a seasoned technologist fluent in SDLC, change control, and systems implementation. Experience as a developer or in another technical capacity is strongly preferred, but not required. ​

Demonstrated, hands-on experience performing formal project management for complex, multi-threaded projects or programs that are technical in nature: establishing scope, creating project assets, developing detailed project and resource plans, independently leading from initiation through closing, managing issues and risk, establishing and maintaining communication cadence, and managing project budgets.​

The ideal candidate has experience with SAP and other enterprise SaaS systems.

Strong analytical skills and the ability to quickly analyze information, identify gaps, and make informed recommendations. ​

Excellent communication and interpersonal skills are crucial for engaging effectively with stakeholders at all levels. Must be able to both listen and execute, but also professionally and productively challenge assumptions and highlight risks.  ​

Proven indirect leadership skills in a high-performing, fast-paced environment: willingness to both lead and contribute.​

CAPM, PMP, or other relevant project management certification preferred but not required.

Experience with project management for enterprise systems implementations, specifically SAP, strongly preferred. Knowledge of SAP implementation methodology also strongly preferred.​

Change management experience with a strong understanding of the role of change management in project management preferred but not required. Prosci experience is a plus.

#LI-JC1

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Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

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About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity

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iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for. 

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iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.