Senior Developer Enablement Engineer

About Customer.io

Over 7,500 companies—from scrappy startups to global brands—use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive.

We help teams send smarter, more relevant messages using real-time behavioral data. Under the hood: Go, React, Ember and AI help us ship fast and scale with confidence.

We're looking for a Developer Enablement Engineer to collaborate across teams and build the systems and practices that support developer velocity and confidence. If you're energized by reducing friction for developers, shaping internal platforms, and making the path to production faster and safer, we’d love to meet you.

What We Value

Ownership

You own problems end to end. You move fast, act like an owner, and thrive in ambiguity. You've led complex projects before—whether officially or not—and you're ready to do it again.

Engineers with product taste

You think like a user, not just an engineer. You think about performance, reliability, and how systems impact the customer experience.

A healthy disregard for “the way things are done”

You bring rigor and creativity. Best practices matter—but never more than forward motion.

What You’ll Do

• Develop novel solutions to reduce engineering drag
• Jointly develop and execute a roadmap for solving identified developer productivity challenges
• Work closely with engineering leaders and managers within our company focused on improving quality and reliability
• Build internal processes and tools that optimize the developer experience at Customer.io
• Take an active role in a friendly, supportive team that encourages you and the entire company to grow as individuals, professionals, and teams
• Mentor your coworkers through code review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices together
• Share knowledge and raise the bar through sharing your progress publicly with short videos, thoughtful writing, and mentorship
• Leverage AI tools to prototype, move faster, and make better decisions

What we're looking for

• 7+ years in development both front-end and back-end, development tool creation, improving delivery pipelines and enabling change confidence at scale
• Proven experience working in self hosted UNIX environments, docker container management, debugging deployment and configuration.
• Fluency in cloud-native tech (GCP a plus), Kubernetes, Github
• Fluency in Go and Javascript programming, configuration and deployment
• A preference for action over perfection, and pride in owning technical decisions

Compensation & Benefits

We believe in transparency. Starting salary for this role is $140,000 - $180,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions—just a clear, human process designed to help both of us make an informed decision.

• Application - We review everyone with care. Tell us why you're interested.
• Recruiter Call (30 mins) - Let’s chat about what you’re looking for and how we work.
• Behavioral Interview (60 mins) – Talk with the hiring managers. We’ll explore topics like ownership, product thinking, and collaboration.
• Take-Home Assignment - Complete a short, realistic task similar to what you’d work on here.
• Assignment Review Call (60 mins) - Walk us through your take-home project and the decisions you made along the way.
• Final Interview (60 mins) - Have a final conversation with the hiring manager or another engineering leader.

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read and want to build software that makes communication better for everyone—apply now.