Lead Application Engineer, Zuora Billing and Revenue

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next  Lead Application Engineer, Zuora Billing & Revenue

About the job

This position is needed to join our Enterprise Application Development and Operations team. This role will focus on leading, designing, architecting, configuration, development, and testing of Zuora Billing and Revenue—specifically within the Invoice-to-Cash (I2C) and Revenue areas—to support key functions across Finance, Billing, Accounts Receivable (AR), Revenue Recognition and Accounting.

The ideal candidate is a self-starter with a strong analytical mindset, exceptional communication skills, and should be able to lead and conduct design workshops with the business, build a prototype of the system for demos before the start of the development phase. The candidate will partner closely with cross-functional teams including Global Accounting and Billing to drive automation, scalability, and innovation across Twilio’s I2C landscape. 

Responsibilities

In this role, you’ll:

• Lead a design, configuration, development, and testing of Zuora solutions focused on Billing, AR, Cash Application, and Revenue processes.
• Conduct business workshops to gather and analyze requirements and translate them into effective Zuora solutions.
• Partner with process owners to define and benchmark operational KPI and to develop/deliver KPI dashboards and reports by using Zuora object queries and data queries etc
• Create system prototypes and demos to validate solutions with stakeholders before development begins.
• Lead cross-functional requirement sessions to elicit, document and analyze business requirements and functional specifications. Includes identifying unspoken or conflicting requirements and challenging the norm.
• Collaborate with Finance, Billing, and Revenue teams to ensure accurate implementation of business processes.
• Integrate Zuora Billing and Revenue with multiple upstream usage systems and downstream accounting platforms like Oracle Fusion, Highradius, Monkey, Salesforce, etc
• Perform checks and monitoring the critical processes in production instances and proactively identify the issues and fix them
• Make sure team is performing regular KLO operations and stakeholders support with daily activities, Financial close, reconciliations etc
• Support QAR, Audit and SOX compliance.
• Mentor and lead junior consultants in the team to enable them to make project deliverables.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Strong hands-on experience in Zuora Billing and Revenue modules including Product and customer master data management in Zuora
• Demonstrated ability to lead the end-to-end implementation lifecycle—from requirements gathering through to testing and deployment.
• Solid understanding of Billing and revenue workflows, including integrations with usage load via Mediation, taxation and Invoice presentment
• Experience working closely with finance and accounting stakeholders in global organizations.
• Excellent interpersonal, verbal, and written communication skills.
• Strong time management and organizational skills; able to manage multiple initiatives in parallel.
• Should have a good knowledge of change management, Agile methodologies.

Desired:

• Certifications in Zuora Billing and Revenue implementations

Location

1. This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information 

Applications for this role will be accepted on an ongoing basis.

 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.