Posted at: 16 January

Lead IT Service Delivery & Provisioning (Remote)

Company

CompanyEngio Recruitment

Engio Recruitment is an Indonesia-based B2B recruitment agency specializing in engineering and tech talent for fast-growing companies across various industries.

Remote Hiring Policy:

Engio Recruitment primarily hires for in-office roles located in Indonesia, specifically in cities such as Jakarta and Batam, with no current remote work options available.

Job Type

Full-time

Allowed Applicant Locations

Indonesia

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Job Description

About Our Client

We are seeking a seasoned lead Service Delivery to drive strategic improvements, manage high-stakes escalations, and architect the methodology that governs our entire operations. 

This role demands expertise in ITIL best practices, proactive risk mitigation, and strategic resource forecasting for complex, cross-functional implementations.

Responsibilities

  • Employ advanced, proactive risk management skills to "look around the corner" and identify systemic or complex delivery challenges, implementing preventative measures across the delivery methodology.
  • Drive continuous improvement by aligning the delivery methodology with ITIL framework best practices. Mentor junior staff on advanced process execution and governance.
  • Take responsibility for expert resource forecasting, capacity planning, and reporting on team workload/utilization to senior management to optimize operational efficiency.
  • Own and manage high-level, complex customer and vendor escalations to ensure rapid resolution and a positive outcome, protecting key relationships and revenue streams.
  • Manage and coordinate large-scale implementations that span Finance, Engineering, and Operations, ensuring all functional heads are aligned on project objectives.

Requirements

  • 6+ years of extensive experience in Service Delivery leadership, managing complex implementations, and handling executive-level escalations.
  • Advanced knowledge and practical application of the ITIL framework in service transition and delivery management.
  • Proven ability to mentor staff, drive significant process improvements, and report on high-level operational metrics.
  • Deep understanding of how service delivery impacts financial reporting and ability to influence revenue realization strategy.

Ready to elevate your career? Apply now!
Please submit your CV and a brief cover letter detailing your relevant Service Desk experience and English proficiency


Note: Our team will only reach out to you if your application is selected for further consideration.

Apply Here