Senior Director of Infrastructure and Operations

Why Work at Mercer Advisors?

For 40 years, Mercer Advisors has worked with families to help them amplify and simplify their financial lives. How? By integrating financial planning, investment management, tax, estate, insurance, and more, all managed by a single team. Today we proudly serve over 31,300 families in more than 90 cities across the U.S. Ranked the #1 RIA Firm in the nation by Barron’s, we are an independent, national fiduciary legally obligated to always act in the best interest of our clients.*

Mercer Advisors offers a distinct work environment that stands out in the financial industry. Our overall employee base and client-facing team are composed of 50% women, reflecting our commitment to diversity. We attract top talent from across the country, with no formal headquarters and flexible working arrangements, allowing us to assemble the best team possible.

Join us and be a part of a team dedicated to making a meaningful impact on the financial lives of families across the country.

* Mercer Advisors was ranked #1 for RIA firms with up to $70 billion in assets. The Barron’s top RIA ranking is based on a combination of metrics – including size, growth, service quality, technology, succession planning and others. No fee was paid for participation in the ranking, however, Mercer Advisors has paid a fee to Barron’s to use the ranking in marketing. Please see important information about the ranking criteria methodology here.

 

Job Summary:

We are seeking a strategic and results-driven Senior Director of Infrastructure & Operations to lead our enterprise technology infrastructure, network services, and end-user support functions. This role is responsible for ensuring the reliability, scalability, and security of our IT infrastructure while delivering exceptional service to internal stakeholders. The ideal candidate will be a visionary leader with deep technical expertise and a passion for operational excellence. This position will work closely with the Technology leaders, Executive staff, and departmental leaders to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.

 

Essential Job Functions for the Senior Director Infrastructure & Operations will include: 

Leadership & Strategy

• Develop and execute a comprehensive infrastructure and operations strategy aligned with business goals.
• Lead and mentor high-performing teams, including Network Engineering and Service Desk functions.
• Foster a culture of innovation, accountability, and continuous improvement.

Infrastructure & Network Management

• Oversee the design, implementation, and maintenance of enterprise-wide infrastructure including data centers, cloud environments, servers, storage, and networking.
• Ensure high availability, performance, and scalability of systems and services.
• Manage vendor relationships and contracts related to infrastructure and network services.

Service Desk & End-User Support

• Lead the Service Desk team to deliver exceptional support experiences across the organization.
• Implement ITIL-based processes for incident, problem, and change management.
• Monitor service levels and drive improvements in response times, resolution rates, and customer satisfaction.

Security & Compliance

• Collaborate with Information Security teams to ensure infrastructure and operations meet compliance and security standards.
• Support disaster recovery and business continuity planning and execution.

Budgeting & Resource Management

• Develop and manage budgets for infrastructure and operations.
• Optimize resource allocation and identify cost-saving opportunities without compromising service quality.

Collaboration & Communication

• Partner with cross-functional teams to support business initiatives and technology projects.
• Communicate effectively with executive leadership, translating technical concepts into business value.

End-User Enablement & Technology Adoption

• Champion initiatives that empower internal users to become more self-sufficient through intuitive tools, training, and accessible resources. Drive adoption of existing systems and technologies by promoting best practices, creating user-friendly documentation, and leveraging analytics to identify areas for improvement. Reduce reliance on the Service Desk by fostering a culture of digital fluency and proactive problem-solving across the organization.

 

 Required Knowledge, Skills and Abilities: 

• Bachelor’s Degree in Computer Science, Information Systems or equivalent work experience, Masters Degree preferred
• 10+ years of progressive experience in IT infrastructure and operations, including 5+ years in a senior leadership role.
• Proven experience managing network engineering and service desk teams.
• Strong understanding of cloud platforms (e.g., AWS, Azure), virtualization, networking, and enterprise IT systems.
• Demonstrated success in leading large-scale infrastructure projects and transformation initiatives.
• Excellent leadership, communication, and stakeholder management skills.
• ITIL certification and experience with service management platforms (e.g., ServiceNow) preferred.
• Comfortable communicating with and interacting with individuals from all levels of the organization
• Strong analytical and problem-solving skills
• Effective verbal and written communications skills

 

Working Conditions: Professional office environment. Working inside. Standing and sitting. Will be assigned to a workstation. No heavy lifting over 25 lbs.

Benefits:

Mercer Advisors offers a competitive and robust benefit package to our employees.   Our benefit programs are focused on meeting all of our employees and their eligible dependents health and welfare needs. We offer the following:

• Company Paid Basic Life & AD&D Insurance
• Company Paid Short-Term and Long-Term Disability Insurance
• Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance
• Three medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan.
• Health Savings Account (HSA) with company contributions on a per pay period basis if enrolled in either HDHP medical plan.
• Two comprehensive Dental Plans
• Vision Insurance Plan
• Dependent Care Savings Account for child and dependent care.
• 14 Company Paid Holidays with a full week off at Thanksgiving.
• Generous paid time off program for vacation and sick days
• Employee Assistance Plan
• Family Medical Leave
• Paid Parental Leave (6 weeks)
• Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (6 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
• Adoption Assistance Reimbursement Program
• Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life’s challenges and more.
• 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match
• Pet Insurance

We are not accepting unsolicited resumes from agencies and/or search firms for this job posting.

Mercer Advisors provides equal employment opportunity to all applicants and employees without regard to age, color, disability, gender, marital status, national origin, race, religion, sexual orientation, gender identity and expression, physical or mental disability, genetic predisposition or carrier status, or any other characteristic protected by law in accordance with all applicable federal, state, and local laws. Mercer Advisors provides equal employment opportunity in all aspects of employment and employee relations, including recruitment, hiring, training and development, promotion, transfer, demotion, termination, layoff, compensation, benefits, and all other terms, conditions, and privileges of employment in accordance with applicable federal, state, and local laws.

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