Posted at: 14 October

Contingent Mid Level Researcher

Company

MO

MO is a SaaS provider specializing in enhancing workplace culture and customer experiences for government leaders, headquartered in the USA, targeting both B2B and public sector markets.

Remote Hiring Policy:

MO supports remote work for candidates residing in specific states, including AL, AZ, CA, CO, CT, DC, FL, GA, IL, KS, MA, MD, ME, MI, NC, NJ, NV, NY, OR, TX, VA, and WA, with a preference for candidates in the DC region.

Job Type

Full-time

Allowed Applicant Locations

United States

Salary

$110,000 to $125,000 per year

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Job Description

Intro

MO helps government leaders achieve their mission by designing intuitive and sustainable customer experiences that build trust and improve satisfaction. We use human-centered design to modernize and transform customer and employee experiences. We’re a small team of interdisciplinary creatives with mission, impact, and service to others deeply rooted in our DNA. We’re naive enough to believe we can change the world and bold enough to take the chance to do it.

We combine design thinking with agile delivery methods to drive visionary, human-centered products to market. Our custom solutions range in size from completely revamping an entire application to refreshing small pieces of a larger product. Everyone at MO directly impacts the direction and success of the company, and we own our roles. We value integrity, curiosity, courage, and excellence, fostering a culture of accountability and collaboration while continuously challenging each other to grow and improve. At MO, we delight in creating products and experiences that improve lives.

Overview

Are you looking to make an impact? We’re seeking a thoughtful and mission-driven user experience researcher who’s passionate about improving how the public accesses critical government services. In this role, you’ll design and lead studies that bring user’ voices and experiences to the forefront, ensuring products and policies are informed by real user needs. You’ll collaborate closely with designers, product managers, engineers, and government stakeholders to translate research insights into solutions that make a measurable difference in people’s lives. Your work will help shape decisions that make government services more accessible, equitable, and effective for all who depend on them.

This role anticipates approximately 10% travel

What You’ll Do:

    • Independently design and execute both quantitative and qualitative research studies, including interviews, surveys, and remote usability testing on mobile devices
    • Continuously analyze qualitative user feedback from multiple sources to identify key themes and opportunities to inform mobile product development
    • Interpret quantitative data to understand user behaviors, trends, and patterns 
    • Synthesize complex information into actionable insights that inform decision-making across teams
    • Advocate for user needs and outcomes through evidence-based insights and recommendations
    • Translate complex research findings into clear, compelling, and concise presentations and reports for diverse audiences, including both technical and non-technical stakeholders
    • Collaborate with cross-functional teams, such as product managers, designers, and engineers, to integrate research findings into business and product strategy
    • Evaluate and improve feedback mechanisms, adding new metrics or data sources where valuable
    • Use AI in the process of planning and synthesizing research data

What We’re Looking For:

    • 3+ years of industry experience in applying research frameworks and methodologies to gather qualitative and quantitative data and deliver data-based insights. 
    • Proficiency in both qualitative and quantitative research methods (survey and interview analysis, data interpretation)
    • Experience with advanced research methods, including moderated usability testing, ethnographic studies, and A/B testing.
    • Analytical skills and expertise in statistical analysis and relevant software (SPSS, SAS)
    • Experience with survey platforms (Optimal Workshop, Medallia) and data visualization tools (Google Analytics, Power BI)
    • Understanding of ethical guidelines and best practices in research
    • Experience developing products that are accessible and experience testing with assistive tech users 
    • An outcome-oriented approach focused on delivering value to end users backed by measurable, data-driven results.
    • Experience working in cross-functional teams using iterative, agile methodologies. A desire to seek different perspectives, and ask for help when needed.
    • Organizational abilities, attention to detail, and the capacity to manage multiple projects and deadlines
    • Nice to have:
    • Experience with service design processes, journey mapping, or service blueprinting
    • Nice to have: experience working with the federal government, especially navigating the PRA

Perks

    • A fun, dynamic working environment with an energetic and diverse team
    • Competitive compensation commensurate with experience
    • Opportunities for career growth
    • Full health benefits (medical, dental, vision)
    • 401K matching.
    • Unlimited Paid Time Off (PTO)
    • Short- and Long-Term Disability in addition to Life Insurance (company sponsored)
    • Company sponsored parental leave
$110,000 - $125,000 a year
Compensation

Compensation for this role is $110,000 to $125,000 Annual Salary + Benefits + Growth Potential

Placement within this range will be based on the competency level of the candidate. An offer will be made atone of the following tiers:

Tier 1: $110,000— Meets minimum qualification/experience requirements. Beyond onboarding, will need additional guidance and training to perform key responsibilities of the role.

Tier 2: $115,000— Experienced and fully-competent. Beyond onboarding, can independently perform key responsibilities of the role.

Tier 3: $125,000— Highly-experienced and can perform all responsibilities of the role at a higher level than expected once onboarding is completed.

To honor our company-wide equitable pay system, the posted salary range and corresponding tier salaries are non-negotiable.

Note: to ensure we remain compliant with all state, county, and local employment and tax regulations, applicants must currently reside in one of the following states to be considered for employment with MO. This list will be updated periodically as our Employee Experience team works to open up hiring in additional states.

AL, AZ, CA, CO, CT, DC, FL, GA, IL, KS, MA, MD, ME, MI, NC, NJ, NV, NY, OR, TX, VA, WA

Candidates in the DC region are preferred.

The contract this position supports requires US Citizenship.

This position will remain open until October 21, 2025

In support of the Colorado Equal Pay Transparency Act, and others like it across the country, MO's job descriptions feature the starting range we reasonably expect to pay to candidates who would join our team with little to no need for training on the responsibilities we've outlined above. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and responsibility
We're MO

All MO leaders are expected to lead with humility, embody our core values in their leadership, and to hold their team accountable to the same. MO leaders are expected to ensure we are always growing by tackling hard problems, being strategic, and learning from others.If you’re excited to work with us but not sure you check every box, apply anyway! You may be just right for this role or another one.

MO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

The Company reserves the right to conduct background and/or reference checks on all prospective employees. Your job offer is contingent upon satisfactory completion of such background and/or reference check as applicable. Additionally, this position may require a government background investigation to be completed and adjudicated dependent on your role and project . This offer will be withdrawn if any of the above conditions are not satisfied.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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