Posted at: 17 February

Senior BI Platform Engineer

Company

CompanyRackspace

Rackspace Technology is a San Antonio-based B2B cloud computing company specializing in multicloud solutions, data management, and security services for global enterprises.

Remote Hiring Policy:

Rackspace Technology supports remote work and hires globally, with team members located in various regions including North America, Europe, and Asia. Specific roles may have location requirements, such as being based in certain areas of Mexico.

Job Type

Full-time

Allowed Applicant Locations

Asia

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Job Description

Employment Type: Full-Time
Experience Level: 8–10 Years
Shift: 4:30 PM – 1:00 AM IST (Mandatory Overlap with US Hours)

Role Summary
We are seeking a Senior BI Platform Engineer with strong hands-on expertise in Sigma Cloud, Power BI, and Tableau administration to manage and optimize enterprise BI platforms.
The role focuses on platform stability, governance, automation, performance optimization, and production support. The candidate will work closely with US stakeholders during overlapping hours and act as the primary escalation point for BI platform-related incidents.

Roles & Responsibilities (R&R)

    • 1)     Sigma Cloud Administration
    • Administer and manage Sigma Cloud environment including user provisioning, role-based access, and governance.
    • Manage warehouse connections (Snowflake / cloud DW integrations).
    • Monitor query performance and cost governance.
    • Troubleshoot dashboard performance, model-level issues, and data refresh failures.
    • Implement SSO and authentication integrations (Okta / Entra ID).
    • Coordinate with Sigma support for escalations and product issues.

    • 2)     Power BI Administration
    • Administer Power BI Service, workspaces, and capacities.
    • Manage licenses, roles, RLS policies, and Service Principals.
    • Maintain and monitor Gateways.
    • Support Fabric capacities (if applicable).
    • Automate tasks via Power BI REST APIs.
    • Perform RCA for refresh failures, dataset performance issues.
    • Coordinate Microsoft support tickets when required

    • 3)     Tableau Administration
    • Manage Tableau Cloud / Server environments.
    • User access management and license governance.
    • Maintain Bridge nodes (if applicable).
    • Perform version upgrades and patching.
    • Monitor extract refresh failures and server performance.
    • Automate processes using Tableau REST API / TSC.
    • Handle vendor escalations and performance troubleshooting.

    • 4)     Governance, Monitoring & Support
    • Own platform health monitoring across all BI tools.
    • Conduct root cause analysis for dashboard/report failures.
    • Ensure SLA adherence during support window (4:30 PM – 1:00 AM IST).
    • Maintain SOPs and documentation.
    • Collaborate with data engineering teams for data pipeline troubleshooting.
    • Communicate outages, planned upgrades, and platform advisories.

Core Technical Skills

    • Sigma Cloud Administration (Must Have)
    • Power BI Service / Gateway / Fabric
    • Tableau Cloud / Server
    • REST API-based automation (preferred)
    • Entra ID / Okta SSO Integration
    • Jira/ ITSM tools
    • Snowflake exposure (preferred)
    • Python or PowerShell scripting (good to have)

Basic Qualifications

    • 8+ years of experience in BI platform engineering or administration.
    • Hands-on production support experience in enterprise BI environments.
    • Experience managing US stakeholders / working in US overlap shifts.
    • Strong troubleshooting and RCA capability.
    • Excellent communication skills.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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