Posted at: 25 March

Senior NetSuite Administrator

Company

ComputerCare is a Burlingame, CA-based B2B IT services provider specializing in asset management and logistics, with a focus on Apple services and a human-centered approach for businesses worldwide.

Remote Hiring Policy:

ComputerCare primarily hires individuals with the unrestricted right to work in the United States, while serving clients globally. Team members may collaborate across various time zones.

Job Type

Full-time

Allowed Applicant Locations

United States

Salary

$110,000 to $135,000 per year

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Job Description

ComputerCare has spent more than 20 years building something rare in the IT world: a company where technical excellence and genuine human connection are valued equally. We're the trusted partner that IT leaders turn to when technology can't afford to fail. As a woman-owned business serving innovative companies worldwide, we combine certified technical expertise with a human approach. Whether it's managing complex device lifecycles for global teams or performing authorized repairs for Apple, Lenovo, HP and Dell devices, our work directly impacts how thousands of people stay productive every day. We never outsource our work because we believe in accountability, quality, and building lasting relationships—with our clients and as a team.

If you're passionate about technology, take pride in solving real problems, and want to be part of a company that values both technical excellence and the people behind it, ComputerCare is where you belong.

Come join us in our mission of being the Human Side of Hardware!

The Role:

In this role, you will own the day-to-day performance of NetSuite—but more importantly, you will be the guardian of our system's architecture. We are looking for a strategic systems thinker who always asks "why" before "how." If a department asks for a highly customized workflow, your first instinct shouldn't be to build it immediately; it should be to sit down with them, uncover the core business problem they are trying to solve, and guide them toward a scalable, sustainable solution. You will look at the big picture, drive improvements, and ensure our systems support our growth without breaking.

What You'll Do:

Act as a Strategic Consultant: Partner with cross-functional teams (Accounting, Operations, Sales) to deeply understand their objectives. Don't just execute requests; analyze if the requested change is actually the right way to achieve the goal in the first place.
Guard Against Technical Debt: Aggressively protect our NetSuite environment by reducing unnecessary customizations. Champion standard, out-of-the-box (OOTB) functionality to ensure long-term stability, cleaner data, and easier system upgrades.
Challenge the Status Quo: Continuously audit our existing workflows, scripts, and processes. If we are doing something just because "that's how it's always been done," proactively highlight the weakness and engineer a leaner, more efficient way.
Champion Business Continuity: Proactively identify single points of failure, security vulnerabilities, or fragile workflows. Build robust solutions that ensure daily operations run smoothly as the business scales.
Intelligent Development & Administration: Design, test, and deploy SuiteScript, workflows, and integrations only when necessary. Build and maintain saved searches, reports, and dashboards to deliver actionable business intelligence.
Manage the Foundation: Oversee user setup, roles, permissions, and access controls to ensure secure and efficient system usage, while maintaining strict compliance with change management policies.
Provide Expert Support: Serve as the technical point of contact, providing front-line user support, troubleshooting, and training. (Note: Occasional support outside standard business hours may be required for critical implementations).

What You'll Bring:

3–5+ years of hands-on NetSuite Admin experience (Experience with OneWorld is a plus).
An inherently inquisitive mindset: Your favorite question is, "What problem are we actually trying to solve here?"
The confidence and tact to push back: You are comfortable telling stakeholders "no" (or "not like that") while clearly explaining the risks of over-customization and offering a better alternative.
A "systems thinking" approach: You understand that a small change in one department's workflow can have a massive ripple effect on another department's data, and you plan accordingly.
Strong technical chops: Proficiency in SuiteScript, SuiteFlow, and NetSuite reporting/analytics, balanced by a preference for native NetSuite solutions.
NetSuite Administrator Certification (Required).
Bonus points for: ERP Consultant, SuiteFoundation, SuiteAnalytics, or SuiteFlow/SuiteScript certifications.

Compensation & Benefits:

Pay Range: $110,000 – $135,000 USD annually (commensurate with experience and certifications).
Employee Assistance Program (EAP) for real support when you need it
Free Coursera Professional Certifications to level up your skills
Generous vacation & sick time, plus paid time off to give back to your community

$110,000 - $135,000 a year

If you get to this point, we hope you're feeling excited about the job you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in ComputerCare’s mission, core values and can contribute to our team in a variety of ways – not just candidates who check all the boxes.

At ComputerCare, we welcome passionate individuals who have the unrestricted right to work in the United States, including natural citizens and Green Card holders.

ComputerCare is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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