Web Experience Lead

Job Title: Web Experience Lead
Working Pattern: Monday to Friday - 9 to 5 - 36.25 hours per week
Salary: £55,000 - £60,000 and up to 20% bonus and benefits
Location: Flexible - embrace UK remote or hybrid work from any of our vibrant UK offices in London, Cardiff, Durham or Blackpool.

💚 Shaping the future of sustainable digital banking 💚

Launched in 2014 as one of the UK’s original challenger banks, Tandem is proudly headquartered in the Northwest, with over 500 people working across the UK. 

People join Tandem because they want to shape something meaningful. Here, you’ll use your skills to create products that empower people to make better financial choices and lower their environmental impact. We’re big enough to drive real change, small enough for every voice to be heard, and united by a shared purpose that inspires us to move forward - together. 

Recognised in The Sunday Times Best Places to Work for 2024 and 2025, Tandem has also been named in The Sunday Times 100 Tech list for two consecutive years in 2025 and 2026 – a list of the fastest growing tech companies in Britain, reflective of our growing industry presence. Tandem was also awarded Investor in Customers’ Gold Standard based on customer and employee feedback and is a Certified™ Great Place to Work®. 

Tandem is growing fast and helping to shape the future of sustainable banking.

Your Impact: Building a sustainable tomorrow

Tandem Bank is rapidly expanding, and we're seeking a talented, ambitious, and purpose-driven Web Experience Lead to take ownership of our crucial digital presence. Our website is more than just a storefront; it's a dynamic platform where customers discover, understand, and engage with Tandem's mission to help them save money and live more sustainably. If you're passionate about crafting exceptional user experiences, mastering the intricacies of web development, and driving tangible business results, we want to hear from you. 

This is a unique opportunity to shape the future of sustainable FinTech by leading the performance, evolution, and day-to-day delivery of our primary digital channel. You'll have the creative freedom and responsibility to push the boundaries of what our website can achieve, ensuring it not only looks fantastic but also functions flawlessly for our users and business objectives. We are in a "Rebuild & Optimise" phase, focusing on making our website a powerful growth tool. 

Reporting to the Head of Design, working closely with the Head of Marketing, you will be the central point of contact for all things web across the business. You'll work collaboratively with marketing, product, brand, and compliance teams, translating strategic goals into highly effective, compliant, and continuously optimised web experiences. 

 

What would make you a great candidate? 

We're looking for someone who doesn't just build websites but truly owns their success, from pixel-perfect design to robust code and measurable performance. 

• Proven expertise in web design & delivery: You have a documented track record of designing and delivering successful websites. We're not just talking about launching sites; we mean websites that demonstrate measurable positive impact for users and business goals. You understand that a truly successful website is a harmonious blend of aesthetics, functionality, and performance.
• Webflow mastery: You are a certified Webflow wizard. You don't just know the interface; you understand the underlying architecture, the core system, its capabilities, and where the platform is headed. You can push Webflow to its limits and beyond.
• Solid coding skills & integration acumen: You possess a strong working understanding of HTML, CSS, and JavaScript. You're comfortable connecting external tools to Webflow, and crucially, you can write custom code to achieve bespoke designs and functionalities. While we encourage leveraging AI for efficiency, you take full responsibility for ensuring its output is robust, secure, and perfectly integrated. 
• Deep understanding of web accessibility: You champion accessibility, moving beyond surface-level considerations like colour contrast and font sizes. You have a detailed working knowledge of implementing comprehensive accessibility standards, including ARIA attributes, effective alt-text strategies, screen reader compatibility, keyboard navigation, and responsive design across various screen resolutions and devices.
• Stakeholder management: You're adept at managing diverse stakeholders across marketing, product, brand, and compliance. You can gather requirements, manage priorities, communicate technical concepts clearly, and balance short-term needs with long-term strategic roadmaps. 
• Ownership of website performance & KPIs: You are passionate about data-driven decision-making. You will define, track, and relentlessly optimise web performance KPIs aligned with marketing and broader business objectives. You can translate complex analytics into actionable insights and present them confidently to senior leadership. 
• Research & user testing skills: You believe in validating your work through rigorous research and testing. You can design and execute user testing methodologies (moderated and unmoderated) to gather insights that inform iterative improvements and ensure our website genuinely meets user needs.

 

A few other elements we require: 

• Based in the UK with legal rights to work: While this is a remote role, you must reside and have the legal right to work in the UK.
• Understanding of the UK financial market: Knowledge of financial products and the regulatory landscape is important for our bank.

Nice to have, but not essential: 

• SEO and AI engine optimisation: Experience in enhancing search engine visibility and leveraging AI for content and performance optimisation will be a significant advantage. 
• Advanced analytical skills (Amplitude): Familiarity with advanced analytics platforms like Amplitude for deeper user behaviour insights. 
• Experience in financial services or regulated industries: Previous experience in a similar environment will help you hit the ground running. 

 

Why should you work with us? 

We understand the importance of work-life balance and are committed to your growth, learning and success. 

• High ownership role: Direct visibility and influence with marketing leadership, allowing you to truly shape a critical digital channel.
• Purpose-driven organisation: Join a bank dedicated to positive financial and environmental outcomes, making a real difference.
• Remote or hybrid working: Enjoy the flexibility of remote or hybrid working with access to our offices across the UK.
• Growth programme: Opportunities to progress your career and learn new skills through dedicated development initiatives.

 

Rewards that reflect your value, what’s in it for you?
At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer from your very first day with us:

• 25 days annual leave plus 8 days Bank Holiday
• An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc
• Buy or sell up to 5 days holiday a year
• Healthcare cash plan through Westfield Health
• Life Assurance at 3 x salary
• Electric Vehicle salary sacrifice scheme
• Cycle to Work salary sacrifice scheme and a free helmet
• Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)
• Smart Tech scheme (buy goods with 0% interest)
• 10% discount on solar panels
• Tandem Hub for treats, cash back and discounts on UK retailers
• 2 days per year paid volunteering
• Free cereal, snacks and drinks in all offices
• Quarterly team social budgets

 

Our Green Deal: Your Impact Amplified

A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below:

• Volunteer 14.25 hours a year for charity > receive a half day on a Friday
• Take part in a fundraising event > Tandem will match up to £200 a year
• Have renewable energy at home > receive an additional 1-day annual leave
• Drive an electric car > receive £500 towards a home charger
• Use public transport or have a low emissions/hybrid car > entry into a £200 prize draw
• Sign up to cycle to work scheme > receive £30 voucher for a cycling helmet

Ready to make your mark?

Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. We will close adverts once we have received enough applications so please apply asap if you’re interested in the role.

Sourcing Model

Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.
 
Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Please be aware that background checking (including credit, criminal records and CIFAS Internal Fraud Database Checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.