Creatives Delivery Team Lead (Contract, Remote)

OUR HIRING PROCESS:

• We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
• We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
• At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
• From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. 
  
  INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy

 

Innovation is a core value of INFUSE. We are bringing together people, who can look into the future to better understand how technology will shape businesses, people, who create and navigate projects with great potential impact.

INFUSE is looking for a proactive Team Lead to join our Creatives Delivery Team. In this role, you will lead a team of specialists responsible for managing the delivery processes of creatives, ensuring operational excellence, and driving continuous improvement. This position is ideal for a candidate with strong leadership and analytical skills, who enjoys problem-solving, mentoring others, and maintaining high-quality standards in a dynamic environment.

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Responsibilities:

Team Management & Operations

• Supervise daily team's operations and ensure efficient workflow.
• Support the team during complex campaign processing and resolve arising issues.
• Identify process gaps, analyze root causes, and implement improvements.
• Drive efficiency through process optimization and proactive problem-solving.

Hiring & Development

• Participate in candidate interviews and provide feedback.
• Organize onboarding and initial training for new team members.
• Maintain and update training materials in line with new processes.
• Conduct team trainings, evaluations, and provide performance feedback.

Organization & Reporting

• Manage internal documentation, timesheets, and monthly reporting.
• Set and monitor individual and team goals.
• Prepare regular departmental reports and maintain process archives.

Cross-Department Collaboration

• Communicate with other departments to ensure smooth cooperation and resolve cross-team issues.
• Handle non-standard and urgent cases when needed.

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Requirements:

• Fluent English (B2 or higher) - confident verbal and written communication.
• Proven experience in team leadership or people management, preferably in operations, delivery, or similar functions.
• Strong leadership and organizational skills - ability to motivate, guide, and develop team members.
• Excellent communication and interpersonal skills - comfortable in cross-functional collaboration.
• Analytical and detail-oriented mindset - able to identify root causes, optimize processes, and ensure quality.
• Problem-solving attitude - proactive in finding effective and sustainable solutions.
• Ability to work under pressure, manage multiple priorities, and meet tight deadlines.
• Experience with reporting, process optimization, or tools like Power BI will be an advantage

We offer:

• Competitive compensation, taking into account the experience and skills of the candidate.
• Remote work format, contract, work schedule: 5/2 (8-hour working day) from 12:00 PM to 9:00 PM EET (Kyiv time)
• Work-life balance, with paid annual leave and sick days.
• Professional development and career growth opportunities.

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Our recruitment process:

• Predictive Index Test
• Interview with HR
• Final interview with the Hiring Manager

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.