Posted at: 18 February

Dynamics 365 Customer Service Specialist (Spain, Remote)

Company

CompanyVortech PCI Group S.L.

Vortech PCI Group S.L. is a Barcelona-based B2B IT services and consulting company specializing in software development, SAP ERP solutions, and automation technologies for local and international enterprises.

Remote Hiring Policy:

Vortech PCI Group S.L. offers fully remote positions, primarily hiring candidates based in Spain, with additional opportunities in Portugal and India. Fluency in Spanish is typically required, aligning with the company's operational hours.

Job Type

Full-time

Allowed Applicant Locations

Spain

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Job Description

We are looking for an experienced professional with strong expertise in Microsoft Dynamics 365 Customer Service Workspace to join a dynamic and highly skilled team. You will play a key role in the design, development, and implementation of solutions within the Dynamics 365 environment, ensuring alignment with functional requirements and product best practices.

Key Responsibilities

  • Design, develop, and optimize solutions based on Microsoft Dynamics 365 Customer Service Workspace

  • Support the continuous improvement of the platform within the working environment

  • Analyze functional requirements and ensure proper alignment with product capabilities

  • Configure and implement solutions using Dynamics 365 Channel Integration Framework

  • Apply best practices and official documentation guidelines when working with Copilot Service Workspace and Microsoft APM SDK

  • Collaborate in agile environments using Scrum or Kanban methodologies

  • Work with collaborative tools such as Jira

  • Manage tasks autonomously while maintaining high quality standards in development and implementation

    

Required Skills and Experience

  • Proven experience working in Microsoft Dynamics 365 Customer Service environments

  • Knowledge of Copilot Service Workspace (based on official documentation)

  • Experience implementing and configuring Dynamics 365 Channel Integration Framework

  • Practical knowledge of Microsoft APM SDK

  • Strong JavaScript programming skills

  • Experience with TypeScript

  • Fluent English and Spanish

What We Offer

  • Opportunity to work on innovative and challenging projects

  • A dynamic environment focused on continuous learning

  • Integration into a highly qualified and multidisciplinary team

If you are passionate about Microsoft Dynamics 365 and want to contribute to impactful projects in a collaborative and forward-thinking environment, we would love to hear from you.

Apply Here