Posted at: 1 May

Forward Deployed Engineer (Solutions Engineer)

Company

CompanyeFLEXervices, Inc.

eFlexervices is a Burlingame, California-based BPO company specializing in AI-enhanced outsourcing solutions for various business functions, serving a diverse range of industries in the B2B market.

Remote Hiring Policy:

eFlexervices supports remote work and is open to hiring from various regions, including the Philippines, with team members working remotely across different time zones.

Job Type

Full-time

Allowed Applicant Locations

Philippines

Apply Here

Job Description

What you'll do
  • Write, review, and debug transform scripts that modify storefront responses at the edge, ensuring correctness across device types, locales, and customer groups
  • Actively monitor customer trials and react to issues or anomalies fast, whether that’s a code change, or an internal escalation — speed of solution is key
  • Use browser DevTools, Honeycomb, and Nostra's internal APIs to diagnose caching anomalies, TTFB regressions, and personalization conflicts in production environments
  • Own the technical relationship with a portfolio of merchant accounts — acting as the primary engineering point of contact for escalations
  • Build internal tooling, documentation, and playbooks that scale the team's ability to onboard and support customers faster
  • Surface product feedback from the field — you'll have more first-hand exposure to real-world edge cases than anyone else in the company, and your input will directly shape the roadmap

What we're looking for
  • 2–5 years of experience in a technical customer-facing, or engineering role (solutions engineering, forward deployed engineering, full stack engineer, or similar)
  • Proficiency in JavaScript — you're comfortable reading, writing, and debugging JS in a browser context without hand-holding
  • Solid understanding of how the web works: HTTP, caching headers, CDNs, DNS, and browser rendering
  • Experience with Shopify storefronts (Liquid, Hydrogen, or headless) is a strong plus; familiarity with SFCC or other enterprise platforms is a bonus
  • Comfort working in production environments under pressure — you know how to isolate a problem, form a hypothesis, and verify it without breaking things
  • Strong written and verbal communication — you can explain a cache invalidation strategy to a merchant's VP of Engineering and their Head of eCommerce in the same conversation
Nice to have
  • Experience with Cloudflare Workers, CDN configuration, or edge compute platforms
  • Familiarity with A/B testing frameworks and experimentation tooling
  • Background in ecommerce performance optimization (Core Web Vitals, LCP, TTFB)
  • Experience working across GitHub repos in a collaborative eng environment
Apply Here