Account Manager, Contractor (Ads and Business Development)

Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in!

At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun.

Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world.

Read our blog to learn more.

About the role...

Join us to build Duolingo Ads, Duolingo’s direct ad business.

Duolingo is used by over 150 million users every month to learn a language, music, math, or chess. The vast majority of our learners engage with the free, ad-supported version of our app, which is core to our mission of delivering a learning experience that is accessible to all.

As our reach continues to grow, we want to elevate Duolingo’s free experience by introducing higher-quality ad formats that delight learners and offer strong monetization potential for Duolingo.

We are seeking an Account Manager contractor to support our growing advertising business, Duolingo Ads. You'll play a key role in supporting Duolingo Ads’ growth by supporting and driving the pre and post sale process alongside the sales team. You’ll collaborate with sales leadership and the cross-functional ads team to ensure optimal client service.

This role reports into our Head of Ad Sales and works closely with our Head of Account Management and Operations. This is a high-velocity environment where you will be owning the client service function internally and externally , engaging your network to generate demand and drive value to Duolingo and our advertising partners. This position offers a unique, early-stage opportunity to play a pivotal part in shaping the trajectory of ads on Duolingo for hundreds of millions of learners.

You will...

• Deliver a best-in-class Duolingo experience for brand partners
• Serve as the primary point of contact for program execution, managing day-to-day client and internal communications
• Develop program timelines and kick off materials for new programs
• Work with key members of the ads team and business to coordinate deliverables, troubleshoot and ensure a smooth campaign delivery
• Collaborate with Ad Ops to successfully launch campaigns, QA, monitor live program pacing and performance to ensure campaign expectations are met
• Manage insertion orders and plans within internal sales operating systems
• Partner with the sales team on RFP submissions and develop media plans inclusive of video and native/custom ad formats
• Identify in-campaign incremental opportunities and provide your clients with ongoing strategic guidance
• Lead the development of campaign recaps, telling a holistic narrative of program learnings and insights
• Contribute positively to team culture and shared goals

You have...

• 4+ years of experience in account management
• Client-facing background at a tech company, publisher, or agency managing a brand partnerships, creative development or buying
• Track record of cross-team collaboration, partnering with stakeholders to lead projects from kick-off through execution
• Strong project management capabilities, managing high volumes of campaigns with accuracy
• Exceptional communication and presentation skills
• Ability to operate at a high level with a lot of ambiguity in a fast-paced environment
• Built media plans across spend levels, inclusive of video and native/custom ad formats
• Strong understanding of ad tech and mobile app ecosystems
• Understanding of the Duolingo product and the freemium business model
• Experience monitoring and reporting on performance, using data to tell impactful stories
• Proficiency in Google Product Suite, Powerpoint, Excel, Slack and OMS tools (i.e. Boostr)

We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact the recruiter

Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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