Employee Experience Specialist, Global Customer Care (US Remote)

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. 

Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

We are seeking a dynamic and motivated Employee Experience Specialist, Global Customer Care, to join our Customer Care team. In this pivotal role, you will facilitate engagement activities, generate impactful communications, and collaborate with cross-functional teams to enhance the employee experience and organizational effectiveness. The ideal candidate will have a passion for fostering a positive workplace culture and possess strong communication skills to effectively convey key messages across various organizational levels.

What You'll Do:

• Facilitate Engagement Activities: Organize and implement engagement initiatives within the Customer Care department to promote team cohesion, morale, and overall employee satisfaction.
• Manage and Optimize Employee Engagement Platform: Partner with cross-functional stakeholders to successfully implement, maintain, and continuously improve the Employee Engagement Platform (e.g., Amplifai), ensuring alignment with organizational goals and delivering a seamless user experience.
• Cross-Functional Collaboration: Work closely with leadership and various departments to assess the impact of engagement activities and analyze financial costs associated with these initiatives.
• Generate Impactful Communications: Develop and disseminate clear and engaging communications related to key announcements, new activities, and other relevant updates within the Customer Care team.
• Communications Calendar Management: Collaborate with key stakeholders to create, maintain, and adhere to a formal communications calendar that ensures timely and consistent messaging across the organization.
• Feedback and Improvement: Gather feedback from employees regarding engagement initiatives and communications, using this data to recommend improvements and enhancements.
• Reporting: Prepare regular reports on engagement activities and communication effectiveness, providing insights and recommendations for leadership.

What You'll Need to be Successful:

• Education: High school diploma or equivalent required; additional education in communications, marketing, or a related field is a plus.
• Experience: Minimum of 2 years of experience in communications, employee engagement, leadership or a related field.
• Technical Proficiency: Highly proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with the ability to create professional documents and presentations.
• Communication Skills: Strong written and verbal communication skills, with the ability to tailor messages for diverse audiences.
• Organizational Skills: Excellent organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
• Team Collaboration: Proven ability to work collaboratively in a team environment and build relationships with stakeholders at all levels.
• Problem-Solving: A proactive approach to problem-solving and a passion for enhancing employee engagement and communication strategies.
• Minimum of a High School Diploma; additional education in communications, marketing, or a related field is preferred.
• 2+ years of experience in communications, employee engagement, leadership or a related field, demonstrating a track record of successful initiatives.
• Experience in managing engagement initiatives and communications within a corporate or organizational setting, showcasing the ability to drive positive employee experiences.

All remote employees must be on camera for all training sessions, including new hire orientation and meetings with leaders and clients. Working at home requires internet speeds that can support the FA systems; a minimum download speed of 120mps and 10mbp upload is required. Scheduled hours will be 8am – 5pm EST (Mon-Fri).

Why First Advantage is Your Next Big Career Move  
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.

What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!

If you are a current international/non-US-based employee of First Advantage, and you are interested in this role, please reach out to your People & Culture Business Partner with your interest to be considered.

The salary range for this position is approximately $60,000-75,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.
 

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.