Senior Manager, Account Success, Mid Market

About Crossbeam

It’s an exciting time at Crossbeam. We built our company on a simple but powerful realization: partner ecosystems hold untapped potential to transform how companies go to market. That insight became a movement, now embraced by more than 30,000 companies using Crossbeam to unlock new data, build new growth engines, and provide powerful new market context to their AI agents. We’re scaling with speed, focus, and a vision that’s reshaping the future of go-to-market, backed by top-tier investors like Andreessen Horowitz, Insight Partners, Redpoint, FirstMark, Salesforce Ventures, and HubSpot Ventures  (yep, the biggest CRMs are investing in the future of go-to-market).

The opportunity ahead is exciting, and we’re pursuing it with curiosity, high standards, and a shared commitment to doing the best work of our careers.

About the Role

As our Mid-Market Account Success Leader, you’ll be the captain of retention + expansion for our mid-sized customers. You’ll lead a team dedicated to increasing Gross Revenue Retention (GRR), accelerating expansion ARR, and ultimately driving Net Revenue Retention (NRR) > 100%. You’ll set strategy, build repeatable playbooks, coach your team to excellence, and ensure our mid-market customers see, use, and love the value we deliver.

What You’ll Do

• Hire, coach, and inspire a team of Mid-Market Account Success Managers (ASMs) focused on both renewal and expansion revenue. Foster a high-performance, transparent, collaborative culture focused on outcomes, learning, and fun.
• Build, refine, and execute playbooks and develop profuse account and success plans to ensure adoption, value, growth, and retention. 
• Own key metrics: GRR, expansion ARR, NRR, churn risk, customer health, renewal pipeline, and upsell pipeline.
• Collaborate cross-functionally with Sales, Product, Marketing, and Partnerships to align motions across handoff, expansion campaigns, roadmap, and renewal strategy.
• Ensure operational excellence: implement scalable processes, tools (Salesforce, Catalyst), dashboards, health scoring, and forecasting rhythm.
• Represent the mid-market success segment in leadership discussions: forecasting, planning, budget, team growth, and process improvements.

What You'll Need

• 6 + years of SaaS experience in customer success / account management / revenue growth roles, including 2 + years in team management..
• Proven track record driving retention (GRR) and expansion (upsell / cross-sell) in mid-market or enterprise SaaS.
• Experience managing accounts between ~500-2500+ employees (or equivalent ARR/ACV scale).
• Excellent coaching and team-development skills—you grow others as you grow the business with an operational rigor
• Confident with executive-level engagement, aligning on value, growth, and expansion.
• Bonus: experience with ecosystem / partner-led growth models and strong knowledge of the partnership space.

Why You’ll Love It Here 

• Competitive base + performance incentives + equity
• Remote / hybrid flexibility — we trust you to bring your A-game from wherever you work
• High-visibility role in a pivotal growth stage — your impact will be seen and celebrated
• Culture that mixes hustle + humanity — we care about winning hard, learning fast, and enjoying the ride together
• Clear path for growth into senior leadership (VP, Head of Success)

Success in Your First 90 Days

• You’ve defined your mid-market book, established success plans, QBR cadence, and renewal / expansion reviews.
• You’ve implemented or refined at least one key process or tool (e.g., renewal playbook, health scoring, expansion pipeline cadence).
• You’ve built relationships with top accounts and have renewal and expansion opportunities underway.
• You’ve established coaching and team rhythms (1-on-1s, pipeline reviews, health reviews) that the team executes against.

Our Benefits

• Health Care Plan (Medical, Dental & Vision)
• Flexible PTO Policy
• Parental leave
• Stock Option Plan
• 401k Plan + Match
• Learning & Development Budget
• Remote Work Options
• Generous Wellness Stipend

 

Equal Opportunity Employer

We’re proud to be an Equal Opportunity Employer and are committed to building a team that reflects a wide variety of backgrounds, perspectives, and skills. We don’t discriminate on the basis of race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, disability, veteran status, genetic information, or any other protected characteristic.

If you need reasonable accommodations during any part of the application or interview process, please let us know—we’re happy to support you.