Posted at: 18 December

Director, Revenue Operations

Company

Graylog

Graylog is a Houston-based B2B log management and security analytics software company specializing in centralized log management and threat detection solutions for IT security and DevOps professionals globally.

Remote Hiring Policy:

Graylog is a remote-friendly company that hires from various regions, including the United States and Germany, allowing employees to work remotely or from one of its offices in Houston, Boulder, London, or Hamburg.

Job Type

Full-time

Allowed Applicant Locations

Worldwide

Salary

$120,000 to $180,000 per year

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Job Description

Graylog: AI-Powered Security & IT Operations Without Compromise

Graylog builds the AI-powered SIEM and log management platform that security and IT teams rely on to quickly catch threats, investigate with clarity, and control data costs — all without trade-offs. Our platform brings together scalable log management, real-time visibility, and explainable AI that supports analysts with clear insights instead of black-box guesses. It helps teams zero in on real threats, act faster, and make decisions with confidence.

More than 60,000 organizations across 180 countries use Graylog products — from Security and Enterprise to our long-standing Open edition — to gain clarity, context, and control across their environments. Rooted in open source and headquartered in Houston, we continue to grow a global community and customer base that values speed, transparency, and practical innovation.

Our work is also earning industry attention. Graylog made its first appearance on the Gartner SIEM Magic Quadrant and was named both a “Leader” and “Outperformer” in GigaOm’s 2025 SIEM Radar. These recognitions back up what our customers already see every day: Graylog works — without slowing teams down or bloating budgets.

We're a people-first company. Remote-friendly by design, we offer the flexibility to work where you’re most effective — whether that’s one of our hubs in Hamburg, Munich, London, or Houston, or from a home office anywhere in the world. Prefer the office? Go for it. Want to hot-desk now and then? No problem. Fully remote? That works too. And yes, it’s working. In addition to industry recognition, Graylog was named to BuiltIn’s Best Places to Work list — a reflection of how we operate and the impact our teams make every day.

If you’re looking to join a team that values curiosity, craftsmanship, and impact — and you want to build tools that make real work easier — we think you’ll feel right at home.

Graylog is seeking a Director of Revenue Operations to own and scale our end-to-end revenue operations function across Sales, Marketing and Customer Success. This role will be responsible for aligning systems, processes and data to drive predictable revenue growth, improve customer lifecycle management and support data driven decision-making.

This is a hands-on leadership role requiring deep operational expertise, strong cross-functional influence and a passion for building scalable, data-driven revenue engines.

Key Responsibilities


      • Revenue Strategy & Alignment
    • Partner with Sales, Marketing, Customer Success, and Finance leadership to align revenue strategy, planning, and execution.
    • Drive consistency across the full customer lifecycle—from lead acquisition through expansion and renewal.
    • Support annual planning, forecasting and quota setting.

      • Systems & Tools Ownership
    • Serve as the primary owner and architect of the revenue tech stack, including:
    • HubSpot (CRM, marketing automation, reporting)
    • Gainsight (customer success, renewals, health scoring)
    • Zendesk (support operations and customer insights)
    • Ensure clean data, scalable integrations and system optimization across platforms.
    • Evaluate and implement additional tooling as needed.

      • Analytics, Forecasting & Reporting
    • Build and maintain dashboards and reporting for pipeline health, bookings, retention, expansion, churn and ARR metrics.
    • Own forecasting accuracy and establish clear KPI definitions across teams.
    • Deliver actionable insights to executive leadership and the board.

      • Process Optimization
    • Design, document and continuously improve revenue processes (lead routing, opportunity management, renewals, upsells, handoffs).
    • Identify friction points in the funnel and implement scalable solutions.
    • Establish operational rigor while maintaining flexibility for growth.

      • Enablement & Change Management
    • Partner with Sales Enablement to support onboarding, process training and tool adoption.
    • Drive operational change through clear communication, documentation and stakeholder buy-in.
    • Act as a trusted advisor to GTM leaders.

Required Qualifications

    • 5+ years of experience in Revenue Operations, Sales Operations or a related GTM operations role in a B2B SaaS environment.
    • Hands-on experience with HubSpot, Gainsight and Zendesk (required).
    • Proven track record of building and scaling revenue operations processes and systems.
    • Strong analytical skills with the ability to translate data into strategic recommendations.
    • Experience partnering with senior GTM and Finance leaders.
    • Excellent communication skills and ability to influence without direct authority.

Preferred Qualifications

    • Experience in security, observability, DevOps or enterprise software.
    • Prior ownership of forecasting and planning processes.
    • Experience supporting a multi-segment or global GTM organization.
    • Familiarity with subscription and usage-based revenue models.

What Success Looks Like

    • Improved forecast accuracy and pipeline visibility.
    • Streamlined, scalable revenue processes across teams.
    • High adoption and trust in revenue systems and data.
    • Strong alignment between Sales, Marketing and Customer Success.

Why Graylog

    • Work with a mission-driven team solving real-world security and observability challenges.
    • High impact role with visibility across the business.
    • Competitive compensation, benefits, and equity.
    • Remote-friendly culture with flexible work options.
Here at Graylog, you'll find a diverse group of experienced professionals who love to have fun while meeting the needs of our customers with the best solution and customer service available.

Our values

Openness- As a global company, we encourage our people to bring their backgrounds, ideas, and perspectives to our collective work. We lead with integrity and are committed to doing what is best for the Graylog community.

Collaboration- Through mutual respect, trust, and candid communication across all teams, we deliver the best ideas and results.

Useful Innovation- We take calculated risks to find new ways to innovate. By continuously improving ourselves, processes, and technologies, we deliver the best solution for our customers.

Ownership- As owners, we take the initiative to solve internal and external problems while supporting peer success and holding ourselves accountable for delivering the best work. We do this from a place of high trust.

Do the Right Thing!- Comfort and safety come from knowing that everyone will do the right thing, even when nobody's looking.

For further information please submit an application and a member of the Graylog People Team will be in touch.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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