Posted at: 30 June

Customer Support Engineer I - Intern

Company

CloudWalk

CloudWalk is a fintech company headquartered in Brazil, specializing in AI-driven payment solutions and blockchain technology for the B2B market, with a growing presence in the U.S.

Remote Hiring Policy:

CloudWalk embraces a flexible work culture and hires remotely from various regions, supporting a diverse team across the globe.

Job Type

Part-time

Allowed Applicant Locations

Qatar, Worldwide

Salary

$15 to $25 per hour

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Job Description

Customer Support Engineer I - Intern

Remote
Customer Support Engineering – Customer Support Engineer /
Internship - remote /
Remote
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About CloudWalk:
We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.

The Role:
You're the frontline hero, the voice of InfinitePay. In our high-octane world, you'll tackle customer issues head-on, from simple guidance to complex technical juggernauts. Your mission: Deliver exceptional service, solve problems end-to-end, and turn challenges into triumphs.

What You'll Be Doing:

    • Engage with customers through chats, emails, and calls, offering stellar support and solutions.
    • Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues.
    • Provide alternative solutions, aiming to retain and delight our customers and clients.
    • Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn.
    • Automate processes and enhance engagement with technology using AI to optimize support and customer interactions.

What You'll Need to Succeed:

    • Exceptional communication skills, adept in various interactions.
    • A keen desire to create outstanding customer experiences.
    • Analytical prowess and logical problem-solving skills.
    • A sense of ownership, treating each situation with responsibility and dedication.
    • Meticulous attention to detail, coupled with an eagerness to continuously learn and improve.
    • Fluency in Portuguese.
    • Upper intermediate English skills, primarily for internal communication with our diverse, multinational team.
    • Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies.
    • Basic knowledge of SQL.

Nice To Have:

    • Familiarity with programming languages, particularly Ruby || Python

What We Offer:

    • A chance to grow and learn in a supportive, dynamic environment.
    • A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation.
Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.

By applying for this position, your data will be processed as per Cloudwalk's Privacy Policy that you can read here in Portuguese and here in English.
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