Posted at: 21 November

Vice President of Client Delivery

Company

Egen

Egen is a Naperville, IL-based technology services company specializing in cloud, data engineering, and AI solutions for B2B clients across various industries.

Remote Hiring Policy:

Egen offers a mix of remote, hybrid, and on-site roles, hiring from various locations including the United States (Washington, DC; Nashville, TN), Canada, and India (Hyderabad). Team members collaborate across time zones, ensuring flexibility in work arrangements.

Job Type

Full-time

Allowed Applicant Locations

United States

Salary

$150,000 to $250,000 per year

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Job Description

About Egen: 

Egen is a fast-growing and entrepreneurial company with a data-first mindset. We bring together the best engineering talent working with the most advanced technology platforms, including Google Cloud and Salesforce, to help clients drive action and impact through data and insights. We are committed to being a place where the best people choose to work so they can apply their engineering and technology expertise to envision what is next for how data and platforms can change the world for the better. We are dedicated to learning, thrive on solving tough problems, and continually innovate to achieve fast, effective results. If this describes you, we want you on our team.

Want to learn more about life at Egen? Check out these resources in addition to the job description.


About the opportunity: 
Are you a dynamic leader passionate about transforming client outcomes and scaling a high-growth consulting practice?

As the Vice President of Client Delivery, you will be the linchpin connecting strategic vision, sales growth, and world-class project execution. You will build deep, trusted relationships with C-level clients, drive our business forward through proactive expansion, and empower a high-performing delivery team.

Key Responsibilities:
Strategic Client Partnership & Business Growth: You will serve as the trusted advisor and advocate for our clients, embedding yourself within their organization to align on both personal and business objectives.

Project Execution & Governance Excellence: You will champion a product mindset and set the gold standard for project delivery, ensuring every engagement is executed flawlessly from initiation to closure.

Team Leadership & Talent Development: You will manage, mentor, and develop a high-performing team of Service Delivery Leads and Project Managers, ensuring they are set up for success and driving continuous improvement.

Responsibilities:

    • Strategic Client Partnership & Business Growth: You will serve as the trusted advisor and advocate for our clients, embedding yourself within their organization to align on both personal and business objectives. Your mission is to secure long-lasting success by:
    • Deepening Client Relationships: Building C-level trust through strategic communications, coaching client teams on execution improvements, and guiding effective prioritization to maximize value delivery.
    • Driving Account Expansion (Business Development): Actively seeking new opportunities within existing and new networks. You will investigate client needs, develop compelling offerings, and strategically position Egen/Qarik's innovative solutions.
    • Sales Lifecycle Ownership: Leading and owning the entire presales process, including presentations, messaging, concept creation, proposal drafting, and internal alignment. You will scope new projects, write Statements of Work (SOWs), create financial models, and ensure all contract processes (MSAs, SOWs) are strategic and successful.
    • Evolving the Practice: Developing new, sellable Service Delivery Lead (SDL) offerings, business assets, and suggesting innovative ways to build our core services based on market and client insights.
    • Partner Network Growth: Expanding and deepening our relationships with strategic partners (e.g., Google) to grow our book of business and become their first-call trusted collaborator.

    • Project Execution & Governance Excellence: You will champion a product mindset and set the gold standard for project delivery, ensuring every engagement is executed flawlessly from initiation to closure. This involves:
    • End-to-End Project Ownership: Overseeing the full project lifecycle, focusing on clear success criteria, robust governance, effective risk management (identifying, managing, and escalating early), and change management.
    • Methodology Leadership: Utilizing and continuously evolving our delivery tools and processes. You will apply expertise in agile, traditional, and hybrid methodologies, strategically tailoring frameworks to meet unique client needs.
    • Hands-On Management: Being comfortable communicating at all levels—from diving deep into day-to-day execution to providing high-level strategic reports and managing project budgets, forecasting, and actuals.
    • Project Administration: Owning project setup in tracking systems, configuring team/financial structures, and ensuring seamless coordination of all kickoff activities.

    • Team Leadership & Talent Development: You will manage, mentor, and develop a high-performing team of Service Delivery Leads and Project Managers, ensuring they are set up for success and driving continuous improvement.
    • Mentorship & Coaching: Providing clear articulation of scope and expectations, ensuring team roles are defined, and partnering with technical leadership to align on delivery best practices.
    • Empowerment: Giving the team the autonomy needed to deliver successfully while providing the necessary oversight and regular check-ins to manage progress, risks, and internal strategy.
    • Agile Coaching: Actively coaching both Egen and client teams in agile philosophies, moving beyond standard rules to strategically implement the right behaviors for true business change and velocity.
    • Innovation: Fostering a culture of continuous improvement, looking for ways to innovate, use new tools, and leverage personal experience to improve how projects are run, always with an eye toward building for future reuse.

Basic Qualifications:

    • Executive Experience & Leadership
    • Consulting Experience: 10+ years of progressive consulting leadership, managing complex project portfolios and large-scale programs.
    • Client Partnership: Proven ability to build C-level trust and act as a strategic advisor, driving account renewal and expansion.
    • Team Management: Success in mentoring and scaling high-performing, geographically dispersed delivery teams (SDLs/PMs).
    • Commercial Ownership: Direct experience managing project and portfolio P&L, budgeting, forecasting, and driving organic growth and profitability.

    • Core Technical Delivery Skills
    • Methodology Mastery: Deep expertise in Agile (Scrum, Kanban) and hybrid/traditional methods; capable of strategic coaching and implementation.
    • Scoping & Contracting: Expert ability to draft, negotiate, and finalize SOWs, MSAs, financial models, and resource plans during presales.
    • Project Governance: Strong knowledge of PMO functions, risk management, quality assurance, and project tracking tools (e.g., Jira).
    • Technical Context: Strong conceptual understanding of modern technologies relevant to the business (e.g., Cloud, Data Analytics, SDLC).

    • Strategic Competencies & Mindset
    • Strategic Thinking: Ability to align service delivery with client's long-term goals; anticipating market and business trends.
    • Influence & Negotiation: Exceptional skills in conflict resolution, negotiation, and building consensus across all stakeholder levels.
    • Change Leadership: Proven ability to coach clients through organizational change, process adoption, and execution improvements.
    • Innovation Mindset: Demonstrated history of identifying and implementing new tools, processes, and offerings to drive efficiency and value.

    • Location and Travel 
    • This role is based in the US, preferably in the central US. 
    • Willingness to travel up to 50% and potentially timeshift to accommodate project needs is required.
Compensation & Benefits:

This role is eligible for our competitive salary and comprehensive benefits package to support your well-being:
- Comprehensive Health Insurance
- Paid Leave (Vacation/PTO)
- Paid Holidays
- Sick Leave
- Parental Leave 
- Bereavement Leave
- 401 (k) Employer Match
- Employee Referral Bonuses

Check out our complete list of benefits here - >https://egen.ai/people/#benefits

Important: All roles are subject to standard hiring verification practices, which may include background checks, employment verification, and other relevant checks.

EEO and Accommodations:

Egen is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Egen will also consider qualified applications with criminal histories, consistent with legal requirements. Egen welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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