VP of Care Operations & Innovation

VP of Care Operations & Transformation

Chamber Cardio – Better care for all of our hearts.

About Chamber

Cardiovascular disease remains the leading cause of death in America. At Chamber, we’re rebuilding the system for cardiology, creating a world where outcomes, not volume, define success. We partner with independent cardiologists to help them lead population health efforts in their communities, equipping them with technology, data, and operational tools that turn complex insights into better care for every patient.

Our model blends clinical expertise, thoughtful design, and a modern operating platform that supports physicians, patients, and payers alike. We believe innovation and empathy go hand in hand, and that by combining cutting-edge AI tools with a relentless focus on human care, we can transform heart health at scale.

The Role:

We’re looking for a Vice President of Care Operations & Innovation to build and to lead Chamber’s care model — the operational core of how members experience our programs. You will design and implement high-performing care teams who make outbound calls, receive inbound support requests, and intervene on behalf of patients when needed — all designed to deliver better outcomes in a value-based cardiology model.

This role is hands-on — you’ll design the workflows, hire and develop care teams, implement enabling technology, and drive performance. You will thoughtfully incorporate AI tools and automation to reduce administrative burden and allow clinicians to work at the top of their license, ensuring care remains human-centered and clinically sound.

If you thrive in ambiguity, love building systems from zero to one, and want to create a modern, scalable care model that balances people and technology, this is your role.

Key Responsibilities:

Design Systems That Scale

• Develop workflows for triage, care coordination, transitions of care, education, and escalation.

• Translate payer requirements and contracts into repeatable operational processes and accountability structures.

• Build performance dashboards, QA programs, and capacity planning models.

• Establish SOPs and operating standards that can scale nationally.

Use Technology as a Force Multiplier

• Continuously simplify processes before adding headcount.

• Introduce tools that reduce manual work and improve accuracy and consistency.

• Partner with Product and Data teams to thoughtfully embed automation and AI where safe and appropriate.

• Ensure technology enhances — not replaces — clinical judgment.

Build & Lead Exceptional Care Teams

• Recruit, train, and scale nurses, care coordinators, and frontline leaders to proactively engage patients.

• Drive excellence in communication, documentation, and value-based outcomes.

• Develop clear productivity standards, career paths, and strong team culture.

• Ensure teams operate at top-of-license with high engagement and retention.

Deliver Outcomes

• Own SLAs, quality metrics, and cost-to-serve targets across markets.

• Improve patient engagement, clinical outcomes, and operational efficiency.

• Build a care model that scales without linear headcount growth.

What You’ll Achieve in Your First 90 Days

• Stand up care teams with the right structure, capacity, and leadership coverage for live operations.

• Launch operating standards for outreach, documentation, and quality.

• Activate live care programs integrated with Chamber’s platform.

• Implement initial tooling and process improvements that reduce administrative burden and improve productivity.

• Lead an exec-level performance readout on engagement, capacity, and scalability readiness.

Requirements:

• 10–15+ years in healthcare operations (population health, managed care, care coordination, or value-based care).

• Demonstrated success building and scaling patient-facing operational teams across multiple markets.

• Proven experience standing up programs from zero or early stage environments.

• Strong operational rigor — fluent in staffing models, KPIs, SLAs, and continuous improvement.

• Experience partnering cross-functionally with Product, Data, and Clinical leaders.

• Comfortable adopting modern tools and automation to improve workflows responsibly.

• Excellent communicator who influences executives, clinicians, and operators.

• Passionate about transforming heart health for patients and providers.

Chamber Values

Our values guide how we lead, collaborate, and care:

• Low Ego: We stay grounded, curious, and open to feedback.

• Empathy: We build trust through compassion and thoughtful communication.

• Courage: We take action, think critically, and challenge ideas respectfully.

• Ownership: We follow through with integrity and hold ourselves to high standards.

• Grit: We push through ambiguity, move with urgency, and solve hard problems with horsepower and heart.

Location

Remote. Periodic travel to Chamber offices may be required.