Client Manager

About KUDO

KUDO is a Series A tech start-up based in New York. As the world leaders in live speech translation technology, we enable individuals and organizations across every continent to communicate with each other in any language—on any platform. What's our secret? A marketplace of 12,000 professional interpreters, combined with a Patented AI Speech Translator. If you are looking for an exciting, high-growth start-up environment and the chance to contribute to a global mission to spread language accessibility through innovation, check us out at kudo.ai.

Our Team 

While KUDO is headquartered in New York, our remote team is globally distributed and culturally diverse, with employees spanning every continent. We have teams, partners, and customers across North America, Europe, Asia, and South America. We are eagerly seeking talented individuals to join us in our vision to give everyone the power to understand and be understood in their own language. And being a Series A start-up, we can guarantee hard work but a lot of virtual socials, competitions, learning opportunities, and fun along the way.

The Opportunity

Join our innovative, technology-driven team and take the lead in driving business growth by building and nurturing high-value post-sales relationships with prominent brands, enterprises, institutions, and government agencies across the Americas. Reporting directly to KUDO’s CEO, you’ll act as a strategic advisor to our clients—aligning their business objectives with KUDO’s cutting-edge language accessibility solutions. This role is ideal for candidates who thrive at the intersection of technology and business, with a knack for identifying revenue opportunities, driving customer success, and influencing organizational growth.

Primary Responsibilities

Client Relationship Management & and Business Alignment:

• Cultivate client's relationships with key decision-makers, positioning KUDO as a trusted partner in achieving their business goals.
• Proactively identify and address client needs, leveraging insights to drive satisfaction, retention, and long-term loyalty.

Revenue Growth and Expansion:

• Own the renewal and upsell process, using data-driven insights to uncover expansion opportunities and negotiate high-impact deals.
• Develop and execute account growth strategies, focusing on increasing customer lifetime value and maximizing revenue potential.

Onboarding:

• Lead the onboarding process for new clients, ensuring a smooth transition and rapid adoption of KUDO’s solutions.
• Collaborate with cross-functional teams to tailor training, resources, and support—aligning them with the client’s strategic objectives.

Performance and Business Intelligence:

• Continuously monitor and analyze client performance metrics, translating data into actionable insights for both clients and internal stakeholders.
• Present monthly strategic reports to clients highlighting ROI, usage trends, and opportunities for optimization.

Issue Resolution and Cross-Functional Leadership:

• Act as the primary escalation point for client issues, ensuring swift resolution and maintaining high satisfaction levels.
• Partner with Sales, Marketing, Product, and Engineering teams to align resources and deliver exceptional customer outcomes.

Minimum Requirements

• 5+ years of experience in the technology industry, with a proven track record of driving revenue growth and customer success in a selling to enterprises.
• Strong business acumen, with experience managing high-value enterprise and corporate accounts, and a focus on strategic account expansion.
• Exceptional communication and negotiation skills with the ability to influence decision-makers and drive business outcomes.
• Natural relationship builder, adept at fostering trust, projecting confidence, and aligning solutions with client business objectives.
• Strategic problem-solver, with experience resolving complex customer challenges and turning them into opportunities for growth.
• Great presentation and communication skills are a must
• Detail-oriented, with a focus on delivering measurable results and optimizing customer experiences.
• Tech-savvy, with the ability to demonstrate product value, lead onboarding, and provide specialized training to ensure customer success.
• Experience with CRM tools (e.g., Salesforce) is a strong plus.
• Bachelor’s degree required; advanced degrees or certifications in business, technology, or related fields are a plus.
• Fluency in English is required; proficiency in Spanish or French is a valuable asset for engaging with a diverse client base.