Manager, Parcel Strategy & Operations (Coterie)

About the Role

Coterie is redefining what premium baby care looks like—from performance to design to customer experience. As we scale, distribution excellence is critical to protecting margins, delighting customers, and enabling sustainable growth. This role offers true ownership over one of the most impactful cost and experience drivers in the business.

We are seeking a highly analytical and commercially minded (Senior) Manager, Parcel Strategy & Operations to own and scale our parcel shipping strategy—the single largest lever in our downstream cost structure. This role is responsible for defining carrier strategy, negotiating best-in-class rates, building automated parcel analytics, and ensuring best-in-class last-mile performance across national and regional carriers.

This is a hands-on, high-impact role for someone who deeply understands how ecommerce shipping actually works: dimensional weight, accessorials, zone optimization, carrier mix, invoice complexity, and the operational realities of fulfillment at scale. You will operate at the intersection of strategy, data, systems, and execution—turning shipping from a cost center into a competitive advantage.

You will report to the VP of Supply Chain, Operations & Customer.

 

Key Responsibilities

Parcel Strategy & Commercial Ownership

• Own end-to-end parcel strategy, including carrier mix, service levels, and cost structure across national and regional carriers
• Lead all parcel RFPs and negotiations, whether through 3PL carrier programs or Coterie’s own contracts, with a relentless focus on blended cost per order, accessorial reduction, and long-term rate leverage.
• Build a carrier strategy optimized for our order profile, with deep expertise in dimensional weight, oversize/handling charges, zone skipping, residential delivery, and other cost drivers.
• Maintain a strong pulse on the regional carrier landscape—coverage, performance, cost structure, and operational tradeoffs.

Advanced Analytics, Auditing & Automation

• Design and own automated parcel invoice auditing and cost analysis, handling highly variable formats, evolving carrier charge logic, and complex accessorial structures.
• Build scalable workflows (e.g., using Parabola or similar tools) to clean, normalize, and analyze carrier data at scale, ensuring data integrity and auditability.
• Define and track the parcel KPIs that actually matter: blended cost per order, zone mix, dim utilization, accessorial rate, carrier mix efficiency, service-level performance, and budget vs. actuals.
• Translate complex data into clear insights for leadership—connecting operational decisions directly to margin and customer experience.

3PL & Operational Partnership

• Own the parcel relationship with our 3PL partner, ensuring carrier performance, billing accuracy, and SLA adherence across daily fulfillment operations.
• Drive continuous improvement across carrier routing logic, service-level selection, packaging optimization, and operational processes that impact shipping cost and reliability.
• Act as the escalation point for parcel-related issues that materially affect cost, service, or customer experience.

Last-Mile Systems, Tracking & CX Enablement

• Ensure best-in-class last-mile visibility across internal teams and customer touchpoints.
• Partner with Technology and CX to manage and troubleshoot integrations with tracking platforms (e.g., p44 or similar), including data flow, system connections, and event accuracy.
• Guarantee that tracking data is accurate, timely, and consistently reflected across all systems so customers receive reliable delivery notifications and internal teams have real-time visibility.

 

Required Qualifications

• 6–10 years of experience in ecommerce distribution, parcel strategy, logistics, or supply chain, with deep ownership of shipping cost, carrier negotiations, and operational analytics.
• Demonstrated expertise in parcel pricing mechanics: dimensional weight, accessorials, large-package surcharges, zone strategies, and carrier contract structures.
• Proven track record of carrier negotiations and RFPs, including national and regional carriers.
• Advanced analytical capabilities, including building automated workflows for complex datasets; experience with tools such as Parabola, advanced Excel, or similar data transformation platforms strongly preferred.
• Strong operational acumen—able to move seamlessly between strategy, systems, and execution.
• Exceptional communication skills with the ability to distill complex data into clear, decision-ready insights.

 

Preferred Qualifications

• Experience managing parcel through both 3PL-managed carrier programs and direct carrier contracts.
• Familiarity with last-mile visibility platforms (e.g., p44) and ecommerce tech stacks.
• Experience in high-growth DTC or subscription-based businesses.
• Exposure to packaging optimization, dimensional engineering, or shipping-related cost modeling.

 

About You

• You are relentlessly analytical. You don’t just report costs—you deconstruct them, automate the analysis, and build systems that surface the real drivers of performance.
• You think like an owner. You understand that shipping is one of the largest margin levers in the business and treat every decision through a commercial lens.
• You close the loop. You communicate clearly, acknowledge requests quickly, and follow through—internally and with external partners.
• You operate with precision. Your work is structured, well-formatted, and easy for others to understand without extra context.
• You are technically fluent. You’re comfortable troubleshooting data flows, integrations, and operational systems—not just reviewing dashboards.
• You welcome direct feedback and debate. You value clarity, speed, and continuous improvement over perfection or hierarchy.

 

Benefits and perks

• Medical, dental, and vision coverage
• 401k match
• Equity in Mammoth Brands 
• Flexible time off and working hours
• 4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years 
• 20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood
• 50% employee discount code on all Coterie products that can be applied on all orders for your household
• Flexible remote work environment

This role can be done remotely, however there may be location constraints based on where Mammoth Brands is registered and able to employ individuals. Please work with your recruiter and your hiring manager to understand any location constraints. We are authorized and able to employ individuals in many, but not all states. If you are not located in or able to work from a state where we are registered or able to employ individuals, you will not be eligible for employment. Please speak with your recruiter to learn more. 

We can’t quantify all of the intangible things we think you’ll love about working at Mammoth Brands, like the exciting challenges we tackle, the smart and humble team you’ll get to work with, and our supportive and inclusive culture. That said, our salary ranges are based on paying competitively for our size and industry, and are one part of our total rewards package, which also includes a comprehensive set of benefits and our equity program. The base salary hiring range for this position is $140,000-$165,000, but the final compensation offer will ultimately be based on the candidate’s location, skill level and experience.  

Mammoth Brands is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

Mammoth Brands is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, domestic violence victim status, arrest/conviction record, sexual or reproductive health decisions, caregiver status, credit history immigration status, unemployment status, traits historically associated with race, including but not limited to hair texture and protective hairstyles or any other status protected under applicable federal, state and local laws. Mammoth Brands' commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.

We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.