Project Manager

About the Role

Our client, Flxpoint, a leading provider of e-commerce automation software, is hiring a Project Manager to lead customer implementations and strategic initiatives from kickoff through go-live. Flxpoint enables mid-market and enterprise retailers to automate complex multi-supplier and multi-channel operations, helping them streamline workflows and scale efficiently.

This is a full-time, remote role. You’ll serve as the primary project lead for customer-facing implementations, ensuring projects are delivered on time, within scope, and at a high standard. This is an execution-focused role requiring strong organization, proactive communication, and the ability to drive initiatives across the finish line.

You will report directly to company leadership and provide consistent status updates on active initiatives. Exceptional written and verbal English communication skills are required.

Key Responsibilities

Own End-to-End Project Delivery

• Lead customer onboarding and implementation projects from kickoff to go-live

• Build and manage detailed project timelines, milestones, and deliverables

• Ensure projects remain on schedule and aligned with agreed scope

• Push initiatives forward with urgency and clarity

Client Communication & Stakeholder Management

• Serve as the primary point of contact for assigned customers

• Lead implementation calls and status meetings

• Provide structured updates, next steps, and clear documentation

• Translate customer requirements into actionable internal tasks

• Maintain professional, proactive communication via email, video calls, and documentation

Cross-Functional Coordination

• Align Product, Engineering, Support, and Customer Success teams around project goals

• Ensure accountability across teams

• Remove blockers and escalate risks when necessary

• Identify potential delays early and proactively mitigate them

Project Tracking & Documentation

• Maintain detailed project documentation and task tracking

• Use modern project management tools (Asana, ClickUp, Jira, Monday, etc.)

• Ensure visibility into milestones, risks, and deliverables

• Document decisions, action items, and scope updates clearly

Requirements

• 3+ years of experience in Project Management, Implementation Management, or similar role

• Experience in SaaS or technology environments preferred

• Exceptional written and verbal English communication skills

• Strong customer-facing presence and executive-level professionalism

• Demonstrated ability to manage multiple concurrent projects

• Proven track record of meeting deadlines and driving projects to completion

• Experience using modern project management tools (Asana, Jira, ClickUp, Monday, etc.)

• Highly organized, structured, and detail-oriented

• Self-starter with strong follow-through and bias toward action

Preferred Qualifications

• Experience managing customer-facing SaaS implementations

• Familiarity with ecommerce or automation platforms

• Experience working directly with senior leadership stakeholders

Success in the First 3–6 Months

• Successfully lead multiple customer implementations from kickoff to go-live

• Deliver projects on time with strong customer satisfaction

• Establish clear, repeatable project documentation and communication processes

• Build strong cross-functional collaboration with internal teams

• Identify and proactively mitigate risks before they impact timelines

Company Overview

Flxpoint is a leading provider of e-commerce automation software, helping online retailers automate complex multi-supplier and multi-channel operations. By reducing manual processes and increasing operational efficiency, Flxpoint empowers mid-market and enterprise merchants to scale with confidence.