Senior Associate, Product Operations

ResponsibilitiesConduct user research, focus groups and interviews to gain a comprehensive understanding of the player base, while monitoring user pain points and working with internal teams to address themIdentify and address issues related to product performance or gameplay through tracking in-game product related metricsPropose and evaluate new feature ideas, ensuring they are in line with player preferences and improve the gaming experienceEnsure smooth live operations by working closely with the QA, configuration and anti-hack teamsPartner with global teams to ensure timely and efficient execution of patch updates and new feature rolloutsOversee the localization and quality assurance (LQA) process for in-game content to ensure high-quality translationsEnsure prompt and efficient resolution of player inquiries and issues by managing customer support operations RequirementsBachelor’s Degree or higher in a finance, business, engineering or related fieldMinimum 2 years of relevant experience in product operations and management, live operations, or equivalent, preferably from gaming industryAbility to analyze in-game metrics, optimize gameplay features based on insights and make data-driven decisionsCapable of quickly identifying and resolving real-time issues through hands-on problem solvingAbility to collaborate and communicate effectively with multiple teams and stakeholdersFluent in one of the local language in India, preferably Hindi, to effectively engage with local playersStrong passion for gaming and a deep understanding of the gaming ecosystemStrong relationship building and team coordination abilitiesWilling to relocate to Singapore for a short-term assignment in the future