Sr. Product Enablement Manager

• Significant lift in product proficiency across current employees: role-based assessments show a consistent baseline of product knowledge for CS, Implementation, Support, Product, Engineering, and Sales and variance in competence across teams is substantially reduced.

• Measurable reduction in ramp time for new sales and CS hires and for engineers supporting customers.

• Improved product adoption metrics for prioritized features and reduced time-to-value for key customer workflows.

• A living, versioned product enablement library (playbooks, runbooks, microlearning, recordings, demos) used regularly by all customer-facing teams.

• Repeatable launch playbook that product and GTM teams rely on for every release.

• Clear KPIs and an analytics dashboard tracking enablement effectiveness.

Program design & execution

• Design, build, and operate a multi-channel product enablement program (live workshops, microlearning, playbooks, certification paths, office hours, and train-the-trainer).

• Audit existing materials, identify gaps, and prioritize enablement for the highest-impact product areas and workflows.

• Create role-based learning journeys (e.g., CS, Implementation, Support, Product, Engineering) that map competencies to learning artifacts and assessments.

Content & curriculum development

• Produce high-quality enablement artifacts: instructor guides, slide decks, short videos, hands-on labs, example configs/workflows, product playbooks, FAQs, and customer-facing templates.

• Curate and maintain a living product knowledge base with version control and clear ownership.

• Partner with Product, UX, Operations (CVO), and other internal SMEs to ensure technical and domain correctness.

Launch & change management

• Be the enablement lead for new product launches: create launch materials, run training waves, host launch Q&A and office hours, and collect feedback that feeds back into Product.

• Drive change adoption by executing enablement campaigns that include pre-work, launch training, reinforcement, and measurement.

• Partner with Release Management to measure effectiveness of each release rollout and incorporate learnings into future releases.

Training delivery & facilitation

• Facilitate workshops, onboarding programs, and train-the-trainer sessions.

• Run recurring “Product 101” and role-specific sessions and coordinate expert panels with SMEs.

• Evangelize enablement best practices and coach managers on reinforcing learning in day-to-day work.

Measurement & continuous improvement

• Define and track metrics, perform cohort analysis, and iterate on content and delivery based on outcomes.

• Conduct enablement effectiveness research (surveys, knowledge checks, observational sessions, stakeholder interviews) and report results to leadership.

Customer enablement (future orientation)

• Design enablement assets and processes with reusability in mind so they can be adapted for customer enablement with minimal rework.

• When appropriate, pilot customer-facing enablement engagements.

• 4+ years building and delivering enablement, training, or L&D programs in a SaaS environment (individual contributor track preferred).

• Demonstrated experience designing curricula and running live and asynchronous training for customer-facing teams.

• Comfortable learning technical products quickly, mapping features to customer workflows, and translating product behavior into teachable modules.

• Strong instructional design / adult learning skills: ability to convert complex concepts into role-based, bite-sized learning and hands-on experiences.

• Excellent facilitation and verbal communication skills; strong written documentation skills.

• Metrics-oriented: experience defining and tracking enablement KPIs and using data to iterate.

• Proven ability to work cross-functionally, influence without direct authority, and manage multiple priorities.

• Comfortable working hands-on: creating content, running sessions, managing LMS/knowledge base, and operating without a team initially.

• Domain or industry knowledge in healthcare credentialing, provider network operations, or related back-office healthcare workflows.

• Experience creating customer-facing enablement or rollout programs.

• Experience working with technical software products, e.g. API-based products or Salesforce-based products.

• Familiarity with learning platforms and authoring tools (WorkRamp, Lessonly, Docebo, Articulate Storyline, Camtasia), and knowledge base tooling (Confluence, Notion, Zendesk Guide).

• Experience with product analytics and experimentation platforms to track feature adoption.

• Prior experience at a mid-stage SaaS or Series B company where systems were being built from scratch.

• Public speaking, webinar production, and multimedia content skills.