Data Center Technical Manager (ICT)

White Space & Infrastructure Management

• Oversee day-to-day operations within data centre white space (data halls)
• Manage rack layout, allocation, and capacity planning (space, power, network)
• Maintain and optimise rack space utilisation and airflow (hot/cold aisle containment)
• Ensure accuracy of data within DCIM systems for reporting and capacity management
• Support initiatives to improve service availability across all sites

Rack Installation, IMAC & Cabling

• Lead IT equipment installations, moves, additions, and changes (IMAC)
• Oversee rack installation, relocation, and decommissioning activities
• Manage structured cabling systems (fibre and copper), including installation and patching
• Ensure adherence to cabling standards, labelling, and best practices
• Interpret and execute High-Level Designs (HLDs) and patching schedules

Project Delivery & Governance

• Deliver white space infrastructure projects (deployments, expansions, migrations)
• Manage:
  • Project trackers and reporting
  • Financial trackers and cost control
  • RAID logs, critical paths, and resource planning
• Provide regular customer progress reporting and updates
• Ensure projects are delivered on time, within scope, and budget
• Mentor customers to improve alignment, delivery efficiency, and outcomes

Operational & Performance Management

• Oversee efficiency of operational processes and workflows
• Develop plans to maximise productivity and operational efficiency
• Monitor departmental and project performance metrics
• Analyse data and generate reports to identify improvement opportunities
• Maintain and enforce quality standards across all activities

Leadership & Team Management

• Manage, supervise, and mentor technical staff and contractors
• Monitor performance and provide training and development
• Foster a high-performance, safety-first, and customer-focused culture
• Coordinate cross-functional teams, suppliers, and stakeholders

Compliance, Risk & Safety

• Ensure compliance with company policies, industry standards, and regulations
• Conduct Health & Safety audits, risk assessments, and reporting
• Maintain strong awareness of the Health & Safety at Work Act
• Support audit processes and ensure documentation is accurate and up to date

Customer & Stakeholder Engagement

• Build and maintain strong relationships with customers and suppliers
• Represent the organisation in customer and supplier forums
• Understand contractual obligations and manage delivery accordingly
• Influence stakeholders to align with best practices and standards

• Minimum 5 years’ experience working in a data centre environment
• Strong understanding of data centre white space operations
• Experience with rack installation, structured cabling (fibre & copper), and containment systems
• Knowledge of:
  • Hot and cold aisle design
  • Power Usage Effectiveness (PUE)
  • Data centre power and cooling principles
• Understanding of IT network infrastructure and cabling systems
• Proven success delivering customer requirements in critical infrastructure environments
• Demonstrable project management training or certification
• GCSE (or equivalent) in Mathematics and English
• Degree in operations management, engineering, or business administration (desirable)

Security Clearance

This role requires eligibility for Security Check (SC) / NPPV3 clearance.
Applicants must meet residency and eligibility requirements, including continuous residence in the UK for the past 5 years (subject to clearance criteria).

• Data centre certifications (e.g., CDCTP, CDCP)
• BICSI or ANSI/TIA-942 accreditation
• ITIL, PRINCE2, or PMP certification
• Mechanical or Electrical qualifications/experience
• Understanding of LEAN methodology and process improvement
• Knowledge of IMAC processes and complexities