Posted at: 20 March

Technical Program Manager - Service Delivery (Remote: USA)

Company

Cologix, Inc. is a Denver-based B2B network-neutral interconnection and colocation company, operating over 45 data centers across North America to support cloud and enterprise digital infrastructure needs.

Job Type

Full-time

Allowed Applicant Locations

United States

Salary

$95,000 to $105,000 per year

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Job Description

About Our Company:

Headquartered in Denver, Colorado, Cologix is a leading North America network-neutral interconnection and hyperscale edge data center company. Our platform gives customers access to 45+ digital edge and Scalelogix℠ hyperscale edge data centers in 13 markets across the United States and Canada along with a carrier-dense ecosystem of 710+ networks, 360+ cloud providers, 35+ onramps and seven Internet exchanges. We provide our nearly 2,000 customers with direct access to our local operations teams, resulting in strong partnerships enabled by exceptional operational support and unparalleled customer service. Backed by one of the largest North American infrastructure funds, Cologix's experienced leadership team, certified staff and commitment to ESG initiatives help form a culture that values our people, our environment and our clients.

About the Position:

Cologix is seeking a motivated, detail-oriented, and resourceful Technical Program Manager to drive excellence in service delivery for our customers. This role serves as the primary interface between the company and key, strategic customers during service delivery, ensuring that their needs are consistently met or exceeded throughout the service delivery life cycle. The ideal candidate is highly organized, thrives in a fast-paced environment, always striving to improve processes and has exceptional communication skills.

As the Technical Program Manager, you will coordinate with internal teams and external vendors to deliver services seamlessly, managing multiple priorities and delivering value to both the organization and our clients.

What You Do Daily:

Act as the primary point of contact with the customer for specific deployments ensuring consistent verbal and written communication and alignment with their expectations.
Collaborate with internal teams (construction, design, operations, sales), 3rd party vendors and the customer to deliver high-quality services on schedule and within budget.
Lead end-to-end project management for customer service delivery, including planning, execution, customer fit-out and close-out phases.
Ensure that all customer changes are assessed for cost and schedule impact including seeking appropriate approvals as required.
Ensure that all customer changes are recorded, tracked, approved and progressed.
Proactively identify potential project risks and issues, developing and implementing mitigation strategies.
Continuously monitor project performance, providing updates to customers and internal stakeholders through regular status reports.
Ensure all deliverables meet customer requirements.
Build and maintain strong customer relationships, ensuring satisfaction and driving opportunities for future engagements.
Understand customer delivery contractual obligations and manage delivery to avoid/minimize any contractual risk

What Makes You a Good Fit (Qualifications):

Bachelor’s degree in business, Engineering, or a related field, or equivalent experience
5+ years of experience in one or a combination of technical project management, construction or service delivery, preferably in the data center, telecom, IT services, or infrastructure sectors
Demonstrated experience managing cross-functional teams and 3rd party vendors
Strong understanding of data center services, infrastructure, and delivery processes
Exceptional customer communication and interpersonal skills, with a proven ability to build trust and manage expectations
Ability to manage multiple projects simultaneously and thrive in a fast-paced, dynamic environment
Problem-solving mindset with a strong focus on delivering results
Experience in project management tools preferred (e.g., MS Project or similar)
PMP or other project management certifications preferred

Key Competencies:

Team coordination
Excellent verbal and written communication skills
Strategic thinking with attention to detail
Excellent organizational and multitasking skills
Strong negotiation and conflict-resolution skills
Ability to analyze and present complex data effectively
Proficient with Microsoft suite including Excel, Word, Power Point, Project, and Visio
Ability to read and interpret construction drawing/electrical one-line diagrams is an added benefit
Experience interpreting customer contracts is an added benefit
Travel expectations: 10%-20%

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or transfer sponsorship of an employment visa at this time, including CPT/OPT.***

$95,000 - $105,000 a year

Benefits:

We offer a competitive benefit package for full-time employees that includes:

Medical, dental, and vision insurance

Company paid Life Insurance

Voluntary supplemental life insurance

Flexible spending account

Health savings account

Non-accrued PTO

Short- and Long-Term Disability

Company paid holidays

401k Retirement Plan with employer match

Mental Wellness Benefits

Tuition Reimbursement

Paid Parental Leave

Employee Discount Marketplace

Employee Recognition Platform

Individual compensation will be commensurate with the candidate's experience. This position will also be eligible for an annual bonus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Cologix is proud to be an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. If you need assistance in applying for any of our open positions, please contact us at [email protected] or call 720-940-2551.

The California Consumer Privacy Act (“CCPA”) creates privacy rights relating to the collection, sale, disclosure, and deletion of consumers’ personal information. The CCPA requires businesses to provide consumers, including job applicants and employees, with information about their rights, including a description of the categories of personal information to be collected and the purpose for which the information will be used. For additional information regarding your rights, including a description of the categories of personal information to be collected and the purpose for which the information will be used, please see https://cologix.com/privacy-policy/.

Cologix’ data centers are ISO 27001:2022 and ISO 14001:2015 certified. These certifications demonstrate Cologix’s commitment to both information security and environmental stewardship. At Cologix, protecting information assets and minimizing environmental impacts are everyone’s responsibility.

Cologix employees are responsible for:

• Understanding and following Cologix’s information security, cybersecurity, privacy,

and environmental management policies, procedures, and standards.

• Ensuring conformance with the requirements of both the Information Security

Management System (ISMS) and the Environmental Management System (EMS).

• Remaining vigilant and reporting any information security or environmental incidents,

vulnerabilities, risks, or non-conformities to the appropriate teams.

• Actively participating in Cologix’s efforts to maintain and improve information security

and environmental performance.

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