Posted at: 23 January

Senior Client & Developer Success (Sales-Minded)

Company

G2i

G2i is a U.S.-based B2B SaaS platform specializing in connecting companies with top engineering talent, including software engineers and AI specialists.

Remote Hiring Policy:

G2i is a fully remote company hiring engineers for contract roles worldwide, with team members located in various regions such as LATAM, Europe, and Canada.

Job Type

Full-time

Allowed Applicant Locations

Europe, Middle East, Africa

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Job Description

Location: Remote (US, LATAM, UK, EMEA)
Reports to: Patrick Severs (Head of Talent / Head of Revenue)
Type: Full-time, senior individual contributor

Role summary

You’re the commercial custodian of G2i’s relationships — responsible for ensuring developers succeed, clients are delighted, and monthly retained revenue grows. You’ll nurture developer relationships, run client engagements (a large portion happening in Slack), own churn/renewals/expansions, and partner with Growth/Marketing to amplify G2i’s brand and reputation. You’ll use Salesforce/HubSpot, Box, and Google Workspace to create seamless, low-stress experiences for clients and developers.

Key responsibilities

  • Relationship ownership (developers & clients). Build and sustain relationships with curated developers and client stakeholders; primary commercial touchpoint post-sales for upsell/renewals.

  • Churn & retention ownership. Own monthly churn / MRR retention (definition: monthly revenue that either extends past its original end date or does not). Track, diagnose, and act on risks to prevent churn and convert expiring engagements into new contracts.

  • Upsell & cross-sell. Identify and convert opportunities to post new jobs, sell managed services and human data, and optimize developer utilization. Responsible for expansion quotas.

  • Slack-first engagement (major channel). Execute client and developer success workflows frequently in Slack; design and implement conversational touchpoints and automations. (Deep Slack fluency is a bonus, not required.)

  • Operational improvement. Map information flows across Salesforce/HubSpot, Box, and Slack to improve handoffs, reduce friction, and create a fast, low-stress environment. Redesign flows and automations rather than building core systems from scratch.

  • Strategic problem solving & execution. Act as strategic advisor while also implementing solutions and running playbooks.

  • Cross-functional partnership. Collaborate closely with Gabriel Fierria (Head of Talent), Yousra Saleh (Head of Growth), Nachi Levy (AE), and Thea Silaryo (Head of Community).

  • Measurement & reporting. Maintain dashboards on churn, MRR retention, expansion MRR, Slack engagement metrics, developer satisfaction, and client health scores. Own the churn number and report it regularly.

  • Client/developer success process adherence. Follow and improve G2i’s client/developer success workflows and check-in cadences (internal playbook available).
    Developer follow up

Success metrics / KPIs

  • Primary: Monthly churn (MRR lost); Net Revenue Retention (NRR); Expansion MRR.

  • Secondary: # of upsells / quarter; % renewals when first offered; client & developer CSAT/NPS; Slack response/resolution SLAs; avg time to renewal decision; managed services pipeline value.

  • Operational: % of engagements with documented check-ins; automation coverage for recurring Slack touchpoints.

Required experience & skills

  • 5+ years in technical recruiting, technical customer success, or account management in a technical marketplace or developer-centric company.

  • Demonstrable sales aptitude: quota attainment, expansions, renewals, and upsells.

  • Familiar with Salesforce and HubSpot; experienced with Box and Google Workspace.

  • Strong analytical literacy — comfortable with MRR/NRR math and cohort churn analysis.

  • Strategic thinker who executes — maps processes, writes playbooks, and operationalizes improvements.

  • Outstanding written and verbal communication; strong cross-functional stakeholder management.

  • Bonus: Deep Slack fluency — running client engagements in Slack, building Slack automations (Workflows, Slack apps, Zapier/Make).

Personal profile

  • Sales-minded, consultative, client-first, with a bias for action.

  • Calm under pressure, excellent prioritizer in fast environments.

  • Ownership mentality and a drive to create low-stress, fast processes.

Tools & environment

  • Regularly use: Salesforce, HubSpot, Box, Google Workspace.

  • Expected to create and maintain Slack automations and integrations where helpful.

Apply Here