Posted at: 29 April
Channel Partner Enablement Partner
Company
Smarsh Inc. is a Portland-based B2B SaaS provider specializing in digital communications governance and compliance solutions for regulated industries.
Remote Hiring Policy:
Smarsh supports remote work for various roles, including positions available for candidates in the United States. The company values a diverse workforce and encourages applications from individuals across different regions.
Job Type
Full-time
Full-timeAllowed Applicant Locations
Worldwide
WorldwideSalary
£81,500 to £99,000 per year
£81,500 to £99,000 per yearJob Description
Summary
The Partner Enablement Manager (PEM) is responsible for building partner capability at scale — ensuring partners are equipped to sell, position, and deliver Smarsh solutions effectively and consistently.
This role owns the design and execution of structured enablement programs, replacing ad hoc training with repeatable, measurable frameworks that drive partner productivity and revenue impact.
The PEM operates as a program builder and structured operator, working closely with Channel Account Managers (CAMs) and Partner Success Managers (PSMs) to ensure partners are fully enabled across each stage of the lifecycle. The role is focused on capability building — not direct revenue ownership or renewal execution.
How will you contribute?
Partner Onboarding & Activation
- Design and deliver structured onboarding programs that accelerate partner readiness and early productivity.
- Build standardized onboarding journeys for new partners
- Ensure partners are equipped with core sales, technical, and positioning knowledge
- Partner with CAMs during recruitment and early activation phases
- Establish clear onboarding milestones and success criteria
Enablement Programs & Certification
- Create scalable enablement frameworks that drive consistent partner performance.
- Develop global training curriculum across Channel Sales / Pre-Sales and Partner Success roles
- Build and manage certification programs aligned to partner tiers and capabilities
- Launch and manage a centralized Partner Academy (LMS-driven where applicable)
- Ensure ongoing learning paths for new Products, Features, and GTM priorities
Content & Tools Development
- Own the creation and distribution of high-quality enablement assets.
- Develop playbooks, sales narratives, demos, and competitive positioning materials
- Ensure partners have access to consistent, up-to-date enablement resources
- Partner with Product and Marketing to align content with GTM strategy
- Equip partners with tools, systems, and sales kits required for execution
Program Design for Productivity & Growth
- Build enablement programs that directly improve partner performance and revenue contribution.
- Design structured programs that increase partner pipeline generation and win rates
- Support launch readiness for new SKUs and solutions
- Align enablement programs to partner segmentation and tiering models
- Continuously refine programs based on performance data and feedback
Measurement & Continuous Improvement
- Establish a data-driven approach to enablement effectiveness.
- Track KPIs such as partner activation rate, certification completion, and productivity metrics
- Measure impact of enablement on pipeline and revenue contribution
- Identify gaps and continuously optimize programs for scale and efficiency
Cross-Functional Alignment
- Operate as the central enablement link across internal teams.
- Partner with CAMs to align enablement to growth priorities
- Support PSMs with targeted enablement where adoption gaps impact renewals
- Collaborate with Product, Marketing, and Operations to ensure alignment with GTM strategy
- Ensure consistency across regions while allowing for localized execution
Role Scope and Boundaries
Owns:
- Partner onboarding frameworks and activation programs
- Training curricula, certification paths, and Partner Academy
- Enablement content, tools, and playbooks
- Launch readiness for new products and solutions
Does Not Own:
- Technical Product Training (Will work with SmarshU for Curriculum Content/Change Mgmt)
- Revenue quota or pipeline ownership
- Renewal forecasting or execution
- Commercial negotiation or pricing strategy
- Day-to-day account growth strategy
This role is focused on capability building — not revenue ownership or retention execution.
Ideal Experience Profile
Program Builder & Structured Operator
- Proven experience building scalable enablement programs and frameworks
- Ability to create structure in ambiguous environments
- Strong operational discipline and attention to detail
Channel & Partner Enablement Expertise
- Experience working within Channel Partner ecosystems
- Deep understanding of onboarding, certification, and partner development
- Ability to translate product complexity into clear, actionable enablement
Cross-Functional Influence
- Experience working across Sales, Product, Marketing, and Operations
- Strong stakeholder management and alignment capabilities
- Ability to balance global consistency with regional needs
What will you bring?
- 5–8+ years in Partner Enablement, Sales Enablement, or Channel Programs
- Experience in SaaS or recurring revenue environments
- Proven success designing and delivering training or certification programs
- Familiarity with LMS, PRM (e.g. Magentrix), and CRM platforms (e.g., Salesforce)
- Strong communication, content development, and program management skills
- Analytical, structured, and execution-focused