Client Manager

Who We Are

The Client Manager (CM) is responsible for the day-to-day management, delivery integrity, and working-level client relationship across assigned accounts. This role serves as the operational anchor for the client partnership, ensuring that strategy is translated into action, plans are executed accurately, and internal and external teams operate with clarity and confidence. 

Positioned between the Client Strategy Director and Client Coordinator, the Client Manager owns timelines, workflows, dependencies, and communication cadences. While this role does not set channel strategy or media plans, it plays a critical role in pressure-testing feasibility, surfacing risks, and ensuring delivery meets agreed SLAs and client expectations. Clients rely on the Client Manager to make the work run smoothly and to proactively address issues before they escalate. 

What You’ll Do 

• Own day-to-day client management for assigned accounts, serving as the primary point of contact for working teams and select mid-level stakeholders. 

• Manage deliverables across campaigns and initiatives, ensuring timelines, scopes, and dependencies are clearly defined and met. 

• Translate channel strategies and media plans into clear action steps for internal activation and analytics teams. 

• Lead internal status meetings and maintain delivery trackers, ensuring all teams understand responsibilities, deadlines, and expectations. 

• Monitor campaign launches, pacing, and delivery milestones to ensure SLAs and quality standards are consistently met. 

• Proactively identify risks, gaps, or misalignment in delivery and escalate appropriately with proposed solutions. 

• Partner closely with Client Strategy Leads to support planning cycles, QBR preparation, and ongoing client communications. 

• Support upsell and cross-sell opportunities by identifying executional needs, expansion signals, or operational gaps. 

• Maintain clear, timely client communications, summarizing progress, next steps, and key considerations with confidence and accuracy. 

• Mentor Client Coordinators by providing guidance on workflows, client communication, and quality standards. 

How You’ll Know You’re Succeeding 

• Clients express confidence in delivery and describe communication as proactive, clear, and reliable. 

• Campaigns and initiatives launch on time and meet defined SLAs and quality standards. 

• Internal teams report strong clarity around timelines, roles, and priorities. 

• Potential issues are identified and resolved early, resulting in minimal escalations. 

• Client Strategy Leads and Channel teams trust you to manage complexity and keep work moving forward. 

Check us out at www.goodwaygroup.com to learn more!

If you identify as a female candidate, and feel you can do this role even if there are a few things perhaps you've not done, please apply anyway!  Goodway Group is 70% Female!  We realize that men tend to apply for jobs when they can meet around 60% of the requirements for the role, where women tend to only apply when they know they meet 100% of the requirements.  

Goodway Group is human-first, constantly working to become more inclusive and to make sure our employee population reflects our desire to constantly add to our diversity in all ways.  We want applications from everyone, regardless of race, creed, color, religion, sex, sexual orientation, gender identity, national origin, marital status, citizen status, age, disability, military or protected veteran status, genetic predisposition or carrier status or any other legally protected status.