Account Manager

Company Description

Who is HelloKindred?

HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid.

Our vision is to make work accessible and people’s lives better. We do this by disrupting traditional employment barriers – connecting ambitious talent to flexible opportunities with trusted brands.

Job Description

Anticipated Contract End Date/Length: 3-month rolling contract
Work Set Up: 100% Remote, 40 hours per week.

Our client in the Marketing and Advertising industry is looking for an Account Manager to support the Client Services team on a short-term basis. The role focuses on building trusted client partnerships and translating marketing challenges into strategic, actionable solutions. This position plays a key part in delivering exceptional client experiences, guiding cross-functional teams to achieve project goals, and driving collaboration that ensures every engagement delivers measurable value and impact.

What you will do:

• Act as the primary day-to-day contact for clients, ensuring effective communication and understanding of client needs.
• Translate client requirements into actionable plans and provide timely responses with clearly outlined next steps for clients and internal teams.
• Manage scope of work to ensure proper tracking and delivery of all project deliverables.
• Collaborate with project managers to manage tasks, deliverables, and timelines that meet client goals.
• Partner with Media Planning and Activation teams to remain informed on all media details for fast-paced and high-volume media clients.
• Work with Creative and production teams on the development and execution of creative materials from inception through full production.
• Facilitate clear and concise communication between internal and external teams, including local and global stakeholders.
• Prepare initial drafts of estimates and proposals with transparency around project scope, costs, and expectations.
• Collaborate with team members to refine proposals and align them with client needs.
• Work with global teams and talent to provide comprehensive solutions aligned with client objectives.
• Foster a teamwork and knowledge-sharing culture that contributes to overall agency success.
• Proof and review materials to ensure the highest standards of precision, quality, and accuracy.
• Ensure all client interactions and deliverables meet high agency standards.
• Apply creative and solution-oriented problem-solving to address challenges and propose innovative solutions.
• Navigate a fast-paced environment with agility while ensuring projects remain on course and objectives are achieved.

Qualifications

• 3 to 5+ years of proven experience in an agency environment with a track record of successful projects.
• Experience with media, content, and video production.
• Exceptional attention to detail, organization, and written and verbal communication skills.
• Strong command of Microsoft Office products including Teams, Excel, PowerPoint, and Word.
• Proficiency in project management platforms such as Asana.
• Experience with HubSpot and NetSuite is beneficial.
• Self-motivated, goal-oriented, and able to work autonomously.
• Strong creative problem-solving ability in a fast-paced environment.
• Willingness to travel occasionally based on client meeting needs.

Additional Information

Candidates must be legally authorized to live and work in the country where the position is based, without requiring employer sponsorship.

HelloKindred is committed to fair, transparent, and inclusive hiring practices. We assess candidates based on skills, experience, and role-related requirements.

We appreciate your interest in this opportunity. While we review every application carefully, only candidates selected for an interview will be contacted.

HelloKindred is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.