Posted at: 15 September
Credit Analyst, Distributed Retail
Company
CompanyBetter
Better is a fintech company specializing in digital mortgage solutions, headquartered in the US, focused on making home finance faster and more accessible for individual homebuyers.
Job Type
Job TypeFull-time
Allowed Applicant Locations
Allowed Applicant LocationsJapan, Worldwide
Job Description
Credit Analyst, Distributed Retail
Remote
Sales – Distributed Retail /
Regular /
Remote
Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:
- We’ve funded over $100 billion in loans for our customers, more than any other fintech
- Yahoo! Finance - Best Mortgage Lender for First Time Homebuyers of January 2025: Best lender for quick approval
- Yahoo! Finance - Best Mortgage Lenders of 2025: Best online mortgage lender
- Fintech Breakthrough Award: Best Lending Innovation Award
- Money Magazine - 8 Best Mortgage Lenders of 2025: Best for fast closing
- We are Forbes’ Best Online Mortgage Lender for 2023
- We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world
We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive.
About NEO Home Loans
NEO Home Loans, a community-based retail division of Better, is dedicated to redefining the homeownership experience with trust, innovation, and exceptional service. Our mission is to unlock people’s full financial potential by providing clarity, transparency, and consistency throughout the loan process. We make lending approachable, guiding individuals toward decisions that serve their best interests. Powered by a team of passionate and hardworking professionals, we foster a culture of collaboration, innovation, and personal growth. Join us and be part of a dynamic company committed to excellence.
About Us:
At NEO Home Loans, powered by Better, our mission is clear: redefine your financial journey. We strive to unlock people's full financial potential, providing clarity throughout every step of the loan process. By making lending approachable, we bring transparency and consistency to the financial world, guiding individuals towards decisions that serve their best interests. Our team comprises passionate, talented, and hardworking individuals dedicated to achieving excellence. Join our team and be part of a dynamic company that values innovation, fosters personal growth, and prioritizes a culture of collaboration and excellence.
Essential Responsibilities:
- Thoroughly review mortgage loan applications to ensure completeness, accuracy, and compliance with company policies and regulatory standards.
- Verify borrower information, employment details, credit reports, and other relevant documentation.
- Act as a primary point of contact between borrowers, loan officers, underwriters, and other stakeholders.
- Communicate with clients to collect necessary documentation and address inquiries throughout the loan process.
- Prepare and organize loan files for submission to underwriting, ensuring all required documentation is included.
- Collaborate with underwriters to address any additional documentation needs or conditions.
- Monitor and manage loan processing timelines to ensure timely closings.
- Provide regular updates to all parties involved in the loan transaction.
- Ensure strict adherence to regulatory requirements, company policies, and industry best practices.
- Conduct quality assurance checks on loan files to identify and address any discrepancies.
- Identify and resolve issues or challenges that may arise during the loan processing stage.
- Collaborate with team members and other departments to overcome obstacles and ensure a smooth process.
Non-Essential Responsibilities:
- Adopts NEOs values in work behavior, decision making, contributions and interpersonal interactions.
- Promotes interdepartmental communication and culture.
- Lead, develop and motivate the team across all locations and operational functions.
- Continued focus to ensure all families (Internal and External) are receiving the best possible service.
Qualifications:
- Bachelor's degree in finance, business, or a related field is preferred.
- 5 years of experience working with mortgage loans
- In-depth knowledge of mortgage loan products, underwriting guidelines, and regulatory requirements.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Detail-oriented with a focus on accuracy.
- Proficient in mortgage processing software and Microsoft Office applications.
Company Benefits
Our total rewards package consists of an hourly wage and a curated benefits plan. We are thrilled to offer all our full-time employees the following benefit offerings:
- Benefits eligibility effective DAY ONE
- *$0 medical plan premium offering coverage nationwide paired with our Health Savings Account that includes an employer contribution (*Additional Medical, dental, vision plan options also all with nationwide coverage)
- Flexible PTO
- Immediate virtual mental health support by licensed therapists for our employees and their eligible dependents age 6 and up! First few visits at no cost to you!
- Personalized care for every fertility and family care journey for our employees and their partner!
- Dependent care benefits (i.e. childcare and/or elder care costs) and commuter benefits both include a company match!
- Discount programs and perks including pet Insurance!
The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided.
Disclaimer
Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.