starpower - Client Operations Coordinator

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience #LifeatRealChem.

 

Position Overview

We are seeking a detail-oriented and organized Client Operations Coordinator to support our operations team in servicing a major client account. This role serves as the central point of coordination for all influencer and talent vetting requests, ensuring strict compliance with client standards throughout the talent lifecycle. The ideal candidate will monitor all vetting workflows while providing critical operational support to both Client Operations and Business Affairs teams.

This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, Lambertville, or San Francisco—or remotely within the US, depending on team and business needs.

 

Key Responsibilities

 

Talent Vetting & Monitoring

• Manage intake and prioritization of all incoming influencer/talent vetting requests
• Conduct comprehensive vetting of influencers and talent partners according to established client rubrics and compliance standards
• Monitor talent social media accounts during contract terms and prescribed periods thereafter
• Document vetting findings and compliance assessments with accuracy and attention to detail
• Flag potential risks or concerns and escalate appropriately to senior team members

 

Database & Systems Management

• Maintain and update all client talent records in Airtable with meticulous accuracy
• Ensure data integrity and implement quality control measures across client databases
• Generate reports and extract insights from Airtable for internal and client-facing needs
• Develop and maintain workflow trackers to keep all stakeholders informed

 

Cross-Functional Support

• Provide operational support to Client Operations and Business Affairs teams as needed
• Participate in process improvement initiatives and contribute innovative solutions
• Help translate updated client standards and requirements into actionable workflows
• Collaborate with team members to streamline operations and enhance efficiency

 

Client Communication & Coordination

• Act as a liaison between internal teams, client stakeholders, and legal representatives
• Participate in client calls to align on vetting standards, compliance requirements, and operational updates
• Communicate findings and recommendations clearly to both internal and external stakeholders

 

Qualifications

Required:

• Bachelor's degree in Communications, Marketing, Business, or related field
• 2-3 years of experience in social media monitoring, influencer marketing, brand safety, or related operations roles
• Proven ability to manage multiple concurrent requests and prioritize effectively
• Exceptional attention to detail with strong analytical and critical thinking skills
• Excellent written and verbal communication skills
• Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook
• Experience with project management and database tools (Airtable experience highly preferred)
• Demonstrated ability to work independently while contributing to a collaborative team environment

Preferred:

• Familiarity with influencer marketing industry standards and FTC guidelines
• Experience working with brand safety or compliance frameworks
• Knowledge of social media platforms and content monitoring best practices
• Process improvement or operational excellence experience

 

Key Competencies

• Strong organizational skills with ability to manage competing priorities
• Proactive problem-solver with a solutions-oriented mindset
• Adaptable and comfortable working in a fast-paced, evolving environment
• Discretion and professionalism when handling sensitive information
• Collaborative team player with excellent interpersonal skills

 

Pay Range: $55,000-$61,750
This is the pay range the Company believes it will pay for this position at the time of this posting.  Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.

Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.

We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning.  Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com.

Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have office locations in cities in the US, UK, and Europe with many employees and clients that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are also actively opening new office locations, so if one opens near you, our Real HART policy will apply. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partners is a critical to delivering on our purpose of making healthcare what it should be. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.

*Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here.