Lead Program Manager

Modern Health 

Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs—all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. We empower companies to help all their employees be the best version of themselves, and believe in meeting people wherever they are in their mental health journey.

Modern Health is backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures and raised more than $170 million in less than two years, making Modern Health the fastest entirely female-founded company in the U.S. to reach Unicorn status.

More about our culture and what you can expect when you join the team:

• “It Takes a Village” culture. Modern Health has a unique and unabashed culture centered around high empathy and high accountability - with a drive to win. We are energized by bringing together the best talent in the industry to achieve audacious goals focused on making mental health a strength and priority for all.
• We have an obsession to win. We are highly ambitious and passionate about the work that we do.  We take pride in delivering excellence and our personal best and we continuously innovate to uniquely solve our customers’ needs. 
• We are accountable and can rely on each other. We are a team and hold ourselves and each other accountable. We believe in transparent communication and continuous feedback to foster a culture of trust, reliability, and growth. 
• We demonstrate empathy. We have a supportive and diverse culture where we bolster and uplift each other as we pursue our lofty goals. We encourage selflessness and a willingness to support others, fostering a collaborative and respectful environment. 
• We exhibit a bias towards action. This is a fast-paced environment. We jump into problems and initiate solutions. We empower our people to make decisions and experiment, iterate, and repeat until we get it right. 

Modern Health is a fully remote workforce and a hyper-growth company that is often recognized for its excellence, winning awards such as World’s Most Innovative Companies of 2023 by Fast Company, Top 25 Companies of San Francisco 2023, and 2023 Well-Being Trailblazer Award. To protect our culture and help our team stay connected, we require overlapping hours for everyone. While many roles may function from anywhere in the world—see individual job listing for more—US based team members who live outside the Pacific time zone are expected to work at least six hours between 8 am and 5 pm Pacific time each workday.

We are looking for driven, creative, and passionate individuals to join in our mission. An inclusive and diverse culture are key components of mental well-being in the workplace, and that starts with how we build our own team. If you're excited about a role, we'd love to hear from you!

The Role

Modern Health is looking for a Lead Program Manager to own and drive the company’s most strategic health partnerships and cross-functional programs and have outsized accountability for the complex work required to make them succeed.

In this highly visible role, you’ll be the end-to-end owner of critical programs that span Product & Tech, Clinical, Operations, Go-to-Market, Legal & Compliance, Finance, and external health partners. You’ll be expected to jump into ambiguous, noisy situations, quickly create structure, and drive programs from idea through execution and long-term optimization.

You will also help enable an effective, efficient, high-impact Product & Tech organization by improving alignment, communications, and processes between Product & Tech teams and their cross-functional counterparts. In this role you may also:

• Establish, enhance, and document processes that will help the business scale effectively.
• Strengthen feedback loops between cross-functional counterparts
• Enable more data-informed roadmap development.

This position is not eligible to be performed in Hawaii.

What You’ll Do

Program Management & Strategic Partnerships

• Own and lead a portfolio of strategic health partnership programs, from initial scoping through implementation, launch, and ongoing optimization, ensuring these partnerships deliver against our product strategy and business objectives
• Drive structure from ambiguity by clarifying goals, defining operating models, aligning stakeholders, and building program plans, cadences, and decision-making frameworks in environments with high noise and changing priorities
• Manage the full program lifecycle on a day-to-day basis, including defining success metrics, measuring progress toward objectives, identifying dependencies, risks, and issues, and overseeing budget, resources, and deliverables against outcomes
• Act as the unflappable central point of coordination for cross-functional stakeholders (Product & Tech, Clinical, Operations, Go-to-Market, Legal & Compliance, Finance, and external health partners), ensuring proactive, consistent communication and alignment
• Serve as the leadership team’s subject matter expert on your programs: monitor program success metrics, synthesize insights, and provide clear, concise updates and recommendations to executive stakeholders
• Continuously assess launch and operational risk factors for key partnerships and actively drive mitigation strategies with the right owners, escalating when appropriate and keeping cross-functional teams focused on the most critical issues
• Identify and initiate continuous process improvements across your programs and partnerships to make their performance faster, smoother, and more scalable
• Hold teams (and yourself) to a “finish the job” mindset, ensuring programs don’t just start strong but are driven through to successful outcomes and post-launch learnings

Internal Team Performance

While the primary emphasis for this role is on program management for health partnerships, it includes broader program management responsibilities. As a team, we take our program management expertise from the field and elevate the business in a variety of other ways, including: 

• Support and refine the product development lifecycle, including quarterly roadmap planning and cross-functional alignment for the Product & Tech organization
• Identify and implement improvements to how teams operate cross-functionally, designing robust yet nimble processes that increase efficiency (for example: product roadmap change management, intake and prioritization of product requests, and bug triage workflows)
• Partner with Product & Tech leadership to define and maintain the annual product roadmap, ensuring it remains current and that relevant teams have clear, timely visibility
• Help move the Product & Tech organization toward a more data-informed approach to roadmap development, standing up or refining processes to track and review product feature performance
• Become a trusted partner for Product, Engineering, and Design teams as well as their cross-functional counterparts, helping translate strategy into execution
• Manage and optimize Product tooling to support effective execution and visibility

Who You Are

• A true business athlete — you thrive in fast-changing, high-stakes environments and turn noisy, partially defined problems into clear priorities, plans, and outcomes
• 5+ years of experience in program management or operations, with a track record of success in complex, highly cross-functional organizations.
• A proven driver of alignment and execution, able to synthesize diverse perspectives, facilitate crisp decision-making, and establish clear ownership from strategy through delivery
• Experienced owning large, strategic initiatives end-to-end, taking work from ambiguity through execution and measurable impact (e.g., major launches, partnerships, or org-wide programs)
• Calm, resilient, and solutions-oriented under pressure, bringing focus and momentum even when information is incomplete and stakes are high
• Exceptionally strong program management fundamentals — planning, sequencing, dependency management, and risk mitigation — with the adaptability to recalibrate as priorities evolve
• Fluent in modern product & technology operating models, with a bias toward outcomes over output, early learning, and strong cross-functional partnership
• High EQ and executive presence, trusted to navigate sensitive, high-visibility situations and build durable relationships with senior leaders and external partners
• A clear and compelling communicator, able to distill complexity into crisp narratives, recommendations, and decisions tailored to different audiences
• A strategic thinker with strong problem-solving instincts, who connects day-to-day execution to broader business and organizational goals
• Comfortable with ambiguity and biased toward action, with a reputation for finishing what you start
• Humble, resourceful, and energized by high-growth environments, holding yourself and others to a high bar while remaining grounded and collaborative
• Deeply motivated by Modern Health’s mission** and passionate about building systems that enable better mental health outcomes at scale

Bonus Points

• 2+ years of experience in digital health or working with health-related products, services, or partnerships
• Experience in a high-growth startup or similarly dynamic environment where building while flying is the norm

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance 
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Flexible Time Off 
• Company-wide Collective Pause Days 

Family Support:

• Parental Leave Policy 
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k
• Financial Planning Benefit through Origin

But wait there’s more…! 

• Annual Wellness Stipend to use on items that promote your overall well being 
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement

Below, we are asking you to complete identity information for the Equal Employment Opportunity Commission (EEOC). While we are required by law to ask these questions in the format provided by the EEOC, at Modern Health we know that gender is not binary, and we recognize that these categories do not reflect our employees' full range of identities.