Principal, Strategic Operations

 

 

Company Overview:

Privately owned and operated, Digible was founded in 2017 with a mission to bring sophisticated digital marketing solutions to the multifamily industry. We offer a comprehensive suite of digital services as well as a predictive analytics platform, Fiona, that is the first of its kind. 

At Digible, Inc. we love to celebrate our diverse group of hardworking employees – and it shows. We pride ourselves on our collaborative, transparent, and authentic culture. These values are pervasive throughout every step of a Digible employee's journey. Starting with our interviews and continuing through our weekly All Hands Transparency Round-up, values are at the heart of working at Digible.

We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply. Come join us and find out what the best work of your career could look like here at Digible.

Digible Core Values:

Authenticity - The commitment to be steadfast and genuine with our actions and communication toward everyone we touch.

Curiosity - The belief that a deep and fundamental curiosity (the "why") in our work is vital to company innovation and evolution.

Focus - The collective will to remain completely devoted and ultimately accountable to our deliverables.

Humility - The recognition and daily practice that "we" is always greater than "I".

Happiness - The decision to prioritize passion and love for what we do above everything else.

The Role:

The Senior Manager of Strategic Operations is a high-impact operational role responsible for operating the systems, planning processes, and execution frameworks that drive Digible’s most important priorities..

This role manages the planning and execution frameworks that connect company strategy to day-to-day operations. The Senior Manager of Strategic Operations works closely with the Executive Leadership Team (ELT) and Senior Leadership Team (SLT) to run annual and quarterly planning, coordinate cross-company priorities, and ensure strategic initiatives are clearly defined, resourced, and progressing with accountability.

The Senior Manager of Strategic Operations owns the company-wide planning and prioritization process, including annual planning, quarterly planning, and quarterly operational business reviews, ensuring leadership alignment and visibility into priorities, capacity, and execution progress.

This role also drives the systems and frameworks that support execution, helping leadership identify capacity constraints, maintain focus on the highest-impact work, and ensure initiatives move forward with clear accountability.

Success in this role requires a systems thinker and enterprise operator who can bring structure to complexity while confidently facilitating leadership conversations that drive alignment and decisions. This person must be able to command a room with clarity, energy, and presence, guiding senior leaders through planning discussions, prioritization tradeoffs, and operational reviews.

In addition, this role ensures leadership visibility through weekly status reporting, enterprise scorecards, and operational business reviews, helping leadership track progress and maintain accountability across strategic initiatives.

You’ll love this job if you are:

A Systems Thinker – You see the business as an interconnected system and enjoy designing frameworks that improve clarity, alignment, and execution.

An Enterprise Connector – You thrive at connecting leaders, teams, and initiatives across the company to ensure priorities move forward with accountability.

A Strategic Operator – You enjoy translating strategy into operational systems and planning frameworks that drive execution.

A Commanding Facilitator – You can confidently lead rooms of senior leaders, guiding discussions with structure, energy, and focus while ensuring conversations lead to clear outcomes and decisions.

An Engaging Communicator – You communicate with clarity and presence, making complex topics understandable while bringing energy and engagement to leadership discussions.

A Clarity Creator – You bring order to complex initiatives by defining ownership, timelines, priorities, and dependencies.

An Accountability Driver – You ensure that strategic initiatives remain visible, tracked, and executed across the organization.

A Process Architect – You enjoy designing scalable systems that enable leaders and teams to operate with greater focus and effectiveness.

What you’ll do:

Own the Enterprise Operating System

Design, implement, and maintain Digible’s enterprise operating system, including planning frameworks, prioritization systems, and operational cadences that connect strategy to execution across the business.

Lead Annual & Quarterly Planning

Own the planning process for annual and quarterly company priorities by facilitating alignment across ELT and SLT, ensuring initiatives are clearly defined, prioritized, resourced, and tracked.

Establish and Run Quarterly Operational Business Reviews

Design and manage the company’s quarterly operational business review process, providing leadership with structured insights into progress against priorities, operational performance, and areas requiring course correction.

Drive Company-Wide Project Visibility

Maintain a clear enterprise view of strategic initiatives and cross-functional projects, ensuring leadership has visibility into progress, dependencies, risks, and overall execution health across the organization.

Facilitate Prioritization & Capacity Alignment

Partner with leadership to identify capacity constraints and ensure project prioritization aligns with available resources and strategic impact.

Develop and Manage Enterprise Scorecards

Design and maintain company-wide operational scorecards that track performance against strategic priorities and key metrics. Ensure leadership has consistent visibility into performance trends and operational health.

Own Weekly Enterprise Status Updates

Establish and manage a structured weekly reporting cadence that provides ELT and SLT with concise updates on strategic initiatives, key priorities, risks, and execution progress across the business.

Provide Operational Business Performance Reporting

Translate operational and strategic progress into clear, digestible reporting for leadership. Maintain dashboards and reporting frameworks that connect company initiatives, KPIs, and operational performance.

Maintain Operational Systems & Tools

Own and evolve the systems used to manage enterprise planning and execution (EOS frameworks, Notion, project management tools, etc.), ensuring they support clarity, transparency, usability, and adoption across the company.

Strengthen Leadership Operating Rhythms

Establish and maintain leadership operating rhythms including planning sessions, initiative reviews, and operational checkpoints that keep the organization aligned and moving forward.

Lead Change Management & Operating System Evolution

Own the evolution of Digible’s enterprise operating system, ensuring it scales with the company’s growth and priorities. Drive change management across the organization by introducing and refining planning processes, tools, and operating rhythms.

Partner with ELT and SLT to lead adoption of new ways of working, ensuring teams effectively shift how they plan, prioritize, and report on work.

How success will be measured:

Success in this role is measured by the extent to which Digible operates with greater clarity, focus, and execution effectiveness, resulting in improved business performance and a more effective, sustainable organization.

Increased Leadership Effectiveness

• Leadership operates with greater clarity, alignment, and consistency, demonstrated by more effective planning cycles, faster decision-making, and improved coordination across ELT and SLT.
• KPI: Planning & Alignment Effectiveness: Leadership achieves consistent alignment on priorities each quarter, with minimal rework or reprioritization required mid-cycle

Improved Prioritization and Execution Quality

• The organization consistently focuses on fewer, higher-impact initiatives, with improved completion rates, reduced fragmentation, and stronger alignment between priorities and measurable business outcomes.
• KPI: Strategic Initiative Completion Rate: 80–90% of quarterly strategic initiatives completed on time and as defined

Greater Business Impact and Capacity Discipline

• The organization consistently prioritizes and executes high-impact work that drives measurable improvements in revenue, margin, and operational efficiency, while maintaining disciplined alignment between priorities and available capacity..
• KPI: Priority Load vs. Capacity Alignment: Clear alignment between committed priorities and available capacity, minimizing overcommitment and enabling realistic planning
• KPI: Business Impact Alignment: Strategic initiatives are clearly tied to measurable business outcomes (e.g., revenue growth, margin improvement, or efficiency gains)

You should have:

Required Qualifications

• 5+ years of experience in program management, business operations, strategy & operations, or consulting
• Proven experience managing complex cross-functional initiatives across leadership teams
• Strong experience designing or managing planning frameworks and operational cadences
• Exceptional facilitation and communication skills with the ability to confidently lead discussions with executive and senior leadership teams
• Demonstrated ability to command a room, guide high-stakes conversations, and drive alignment among senior stakeholders
• Strong executive presence with the ability to engage, challenge, and influence leaders in a collaborative and constructive way
• Strong organizational and project management skills across multiple concurrent initiatives
• Data fluency with the ability to synthesize insights and communicate progress clearly

Preferred Qualifications

• Experience working in high-growth companies, agencies, or professional services environments
• Experience implementing operating frameworks such as EOS, OKRs, or similar planning systems
• Experience managing enterprise-level program or portfolio management
• Consulting or internal strategy & operations background
• Experience with tools such as Notion, Asana, ClickUp, Jira, or similar project management platforms

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Pay, perks, and such

• Salary Range: $115,000 – $140,000
• 4-Day Work Week (32 Hour Work Week)
• WFA (Work From Anywhere) OR 1 Day / Week Remote
•  Annual Bonus Opportunities
•  3 weeks PTO as well as Sick Leave and Bereavement
• 11 paid holidays
• 401(k) + Match
• 75% employer paid health benefits (Medical, Dental, Vision)
• $75/month reimbursement for Physical Wellness
• $75/month reimbursement for Mental Wellness
• $1000/year travel fund for employees who have been with Digible 3+ years
• Dog-Friendly Office
• Paid Parental Leave
• Monthly Social Events

HEADS UP! We believe in transparency throughout our hiring process. To help us ensure a great fit, we'll ask you to share a few professional references during the hiring process who can speak to your experience and skills. It’s all part of our commitment to open, honest communication and our core values: Focus, Authenticity, Humility, Curiosity, and Happiness.