Senior Manager, State & Strategic Partner Success

About Sandy Hook Promise  

Sandy Hook Promise (SHP) envisions a future where all children are free from school shootings and other acts of violence. As a national nonprofit organization, SHP’s mission is to educate and empower youth and adults to prevent violence in schools, homes, and communities. Creators of the lifesaving, evidence-informed Know the Signs prevention programs, SHP teaches the warning signs of someone who may be in crisis, socially isolated, or at-risk of hurting themselves or others and how to get help. SHP also advances school safety, youth mental health, and responsible gun ownership at the state and federal levels through nonpartisan policy and partnerships.    
 
SHP is led by several family members whose loved ones were killed in the tragic mass shooting at Sandy Hook Elementary School on December 14, 2012.    

Commitment to Belonging, Community, Engagement, and Respect  

SHP strives to ensure its culture and work environment reflect the values of belonging, community, engagement and respect.  We actively seek to understand and respond to the diverse perspectives and lived experiences of individuals across socioeconomic backgrounds, rural and urban communities, and diversity of thought, in addition to traditional protected categories. We are committed to ensuring that every SHP employee feels heard, valued, and a true sense of belonging.  SHP encourages individuals who share our commitment to these core values and to our mission to apply.   

Location 
We are a U.S. based organization and most of our staff work remotely. This role will require 25-30% travel.  

• Candidates should reside within a reasonable distance of a major airport to ensure efficient, cost-effective travel.  
• Team members are expected to make thoughtful travel decisions that balance cost, convenience, and sustainability, including the use of public transportation or alternative options when appropriate.     

About the Role 

The Senior Manager, Partner Success will oversee state and strategic partnership portfolio and play an instrumental role in supporting the successful implementation and expansion of Sandy Hook Promise programs across a portfolio of K-12 educational partners. This staff will serve as a strategic partner to district leaders and internal teams, helping partners maximize the impact of SHP programs while aligning implementation with district goals related to student safety and well-being. 

The Senior Manager will support cross functional collaboration across teams and will also contribute to team leadership by mentoring colleagues. This staff will report to the State & Strategic Director, Partner Success. 

Job Responsibilities   

Strategic State & Large System Portfolio Management 

• Manage a portfolio of state, regional, and large district partnerships that require complex coordination across multiple districts, agencies, and stakeholders. Ensure successful implementation, sustainability, and expansion of Sandy Hook Promise programs across diverse partner environments. Portfolio may include statewide initiatives, education service centers, or multi-district consortium partnerships. 

Statewide Implementation Strategy 

• Develop and guide implementation strategies for large-scale partnerships spanning multiple districts or statewide programs. Work closely with state agencies, district leadership, and community stakeholders to align SHP programming with regional policy priorities, school safety initiatives, and existing infrastructure. 

Partner Relationship Leadership 

• Serve as the senior relationship owner for key district partners, maintaining strong partnerships with district leaders, administrators, and community stakeholders to support program success and impact. 

Growth and Expansion 

• Design and execute engagement strategies that activate participation across large partner networks. This includes identifying under-engaged districts, developing outreach or readiness campaigns, and working with partners to increase program fidelity and adoption across multiple schools or jurisdictions. Work with district and state leaders to move partnerships from initial implementation toward deeper system-wide integration, expansion, and long-term sustainability. 

Cross-Functional Leadership 

• Work closely with Business Development, Implementation, Research, and Program teams to ensure coordinated partner support, strong implementation outcomes, and continuous improvement in partner experience. 

Implementation Oversight 

• Guide partners through implementation planning, progress monitoring, and ongoing engagement to ensure districts are effectively utilizing SHP programs and achieving key student safety outcomes. 

Data-Strategy and Insight Development  

• Analyze program engagement data, training participation, and tip reporting metrics across large partner portfolios to identify trends, risks, and opportunities for growth. Translate insights into strategic recommendations that improve partner engagement and strengthen program sustainability. 

Team Leadership & Supervision 

• Serve as a senior resource to Partner Success team members by mentoring junior staff, sharing best practices, and contributing to team knowledge and professional development. May supervise or support the onboarding of new team members.  
• Identify opportunities to improve internal systems, tools, and processes that support large partner portfolios. Contribute to the design of engagement models, implementation frameworks, and internal reporting tools that strengthen Partner Success operations. 
• Support and occasionally lead trainings, partner workshops, or presentations to district leaders and educators on SHP programming and implementation of best practices. 
• Supervise and support team members assigned to the State and Strategic Partnerships portfolio. Provide ongoing coaching, performance feedback, and professional development to ensure staff are successfully managing partner relationships, executing implementation strategies, and advancing expansion opportunities. Guide team members through complex partner situations, model strong relationship management practices, and ensure alignment with Partner Success standards and organizational goals. 

Grant and Compliance Oversight 

• Work collaboratively with the grants and finance teams to ensure partner compliance with grant requirements and monitor program progress aligned with funding expectations. 

Market and Landscape Awareness: 

• Monitor regional trends impacting school safety, youth mental health, and violence prevention to inform partner strategies and identify opportunities for impact. 

Operational Excellence 

• Maintain accurate documentation of partner interactions, implementation milestones, and success metrics in internal systems such as Salesforce. 

Travel 

• Travel as required to support partner engagement, trainings, and national or regional meetings (approximately 25%). 
• Other duties identified as organizational needs. 

Desired Skills and Experience 

• A commitment to SHP’s mission and values. 
• Minimum of 5-7 years of professional experience in education partnerships, program implementation, customer success, nonprofit program management, or related field. 
• Demonstrated experience managing complex partner relationships or large-scale program implementations, preferably within K-12 education systems. 
• Proven ability to lead strategic initiatives and manage multiple large projects simultaneously while maintaining strong attention to detail. 
• Experience working cross-functionally with internal teams to drive successful program outcomes and partner satisfaction. 
• Demonstrated ability to build and sustain relationships with senior-level stakeholders, including district leaders, administrators, and community partners. 
• Experience mentoring or guiding colleagues, contributing to team development, improved processes, and knowledge sharing. 
• Strong data literacy and analytical skills, with the ability to interpret program metrics and use insights to inform strategy and partner engagement. 
• Excellent written and verbal communication skills, including experience delivering presentations or facilitating training for educators or organizational partners. 
• Highly organized and adaptable, with the ability to manage competing priorities in a fast-paced, remote work environment. 
• Comfort using CRM systems (such as Salesforce), data dashboards, and digital collaboration tools to manage partner relationships and track program outcomes. 
• Strong proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint. 
• Demonstrated alignment with SHP’s mission and commitment to belonging, community, engagement, and respect. 
• Willing and able to travel as required (up to 25%). 

Benefits and Salary Range  

The salary range for this position is $75,000 - $85,000 

SHP uses a structured internal rubric to guide salary placement and ensure equitable pay. Typically, new hires are placed at the start of the salary range to ensure equity with current employees, and as a practice, we do not negotiate salaries.   

SHP offers a competitive benefits package, including: 

• Unlimited PTO 
• Flexible schedules 
• Paid holidays and 10 days sick leave 
• Paid parental leave 
• Health, dental, and vision 
• Employer paid life insurance and short- and long-term disability 
• 401k match 
• Professional development stipend 
• Wellness & mental health support 
• Employer Paid Employee Assistance Program. 

Our organization operates within a distributed workforce, allowing for location flexibility across the country for most positions. We provide remote office support for all staff, which includes a laptop, home office reimbursement, monthly Wi-Fi reimbursement up to $40, and monthly cell phone reimbursement up to $50.   

Application Instructions  

• Internal applicants and SHP Volunteers have until Friday, March 13, 2026, to submit their application. Please email HR + TA once you have applied.   
• Artifact Request 
  • We ask that you bring an example of recent work (such as a campaign, written piece, or strategic document) and walk us through the strategy and decision-making process behind it.  
  • Some things to think about:   
    • Goal: What problem were you solving or what opportunity were you pursuing?  
    • Your Role: What were you personally responsible for?  
    • Strategy: How did you approach it? Why?  
    • Execution & Impact: What did you do and what outcomes followed?  
    • Reflections: Anything you would improve or do differently?  

Equal Opportunity Employment  

SHP is proud to be an equal opportunity employer. We strive to be an employer of choice: where a diverse mix of talented people want to come and do their best work. SHP does not make employment related decisions based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other protected characteristic. We are focused on promoting multiculturalism and inclusion so that all SHP employees feel valued and respected. We believe deeply that a diverse workforce comprised of people of all beliefs, backgrounds, and life experiences who seek to prevent gun violence and stop the tragic loss of life will make SHP a stronger, more effective organization