Engagement Manager – EMEA (Retail Technology / Oracle Xstore)

Location	United Kingdom – Hybrid (home office plus regular client-site and SkillNet office days)
Employment Type	Permanent, full-time
Reports To	VP -Client Engagement
Team	Strategic Consulting – EMEA Engagement Management group
Travel	Domestic UK/EMEA client travel as required; occasional international travel

About SkillNet Solutions

SkillNet Solutions is a global technology consulting firm delivering eCommerce, order management, point-of-sale, and digital commerce implementations for retail and consumer brands. Our Client Engagement division partners with clients from initial discovery through go-live and beyond, blending onshore and offshore delivery talent to execute complex, multi-workstream retail technology programs. 

The Role 

We're looking for an Engagement Manager to join our EMEA team and own the client relationship and delivery oversight for a portfolio of retail technology engagements, with particular emphasis on Oracle Retail Xstore point-of-sale implementations, upgrades, and cutover programs. You'll sit at the intersection of client leadership, project delivery, and SkillNet's commercial goals — running steering committees, managing scope and financials, and keeping cross-functional teams (PMs, BAs, architects, developers, onshore and offshore) aligned and accountable. 

You'll join a peer group of Engagement Managers reporting directly to the VP of Client Engagement, working alongside Strategic Consulting and Global Presales colleagues across SkillNet's matrix organization. 

What You'll Do 

• Serve as the primary client-facing owner for assigned EMEA retail accounts, building and nurturing trusted relationships with client sponsors and stakeholders. 

• Lead client steering committees and executive status reviews, preparing pre-reads, tracking actions, and driving decisions to closure. 

• Manage the full engagement lifecycle for Oracle Retail Xstore point-of-sale programs — including version upgrades, new-store rollouts, and cutover/go-live planning — in partnership with Project Managers and technical leads. 

• Own engagement financials: track budget, margin, and consultant utilization against targets, and course-correct when indicators signal risk. 

• Develop and negotiate Statements of Work (SOWs) and Change Requests (CRs), coordinating estimates and scope with delivery and offshore leadership. 

• Coordinate resourcing and hard-booking requests across onshore and offshore, multi-vendor delivery teams, ensuring the right skills are in place at the right time. 

• Manage risks, issues, and escalations throughout delivery, maintaining RAID logs and driving mitigation with project leadership. 

• Identify opportunities to expand SkillNet's footprint within existing accounts, working closely with sales and presales colleagues. 

• Ensure engagements follow SkillNet delivery standards, templates, and governance processes across waterfall, agile, and hybrid delivery models. 

• Provide regular reporting to SkillNet leadership on account health, financials, and delivery status. 

What You'll Bring 

• 9+ years of experience in IT consulting, professional services, or systems integration, with meaningful exposure to eCommerce or retail technology programs. 

• Hands-on experience with Oracle Retail Xstore or a comparable retail point-of-sale / store commerce platform strongly preferred; familiarity with order management, ERP, or pricing/inventory systems is a plus. 

• Demonstrated experience owning client relationships and running steering committees or equivalent executive governance forums. 

• Experience managing engagement financials — budget, margin, and utilization — and reporting on program KPIs. 

• Track record developing SOWs, CRs, and project plans, and negotiating scope, deliverables, and terms with clients. 

• Experience coordinating onshore-offshore, multi-vendor delivery teams across time zones. 

• Comfortable operating across waterfall, agile, and hybrid delivery methodologies. 

• Strong executive presence and communication skills, with the ability to manage senior stakeholders and navigate ambiguity. 

• Based in the UK and able to travel to client sites across the UK/EMEA as needed. 

Nice to Have 

• Prior experience on Xstore upgrade or cutover/go-live programs specifically (e.g., version upgrades, big-bang go-lives). 

• Familiarity with adjacent Oracle Retail modules (ORCE, RMS) or other retail commerce platforms. 

• PMP, PRINCE2, or equivalent project/program management certification. 

• Experience working within a matrixed consulting organization spanning Client Management, Strategic Consulting, and Presales functions. 

Education 

• Degree in Information Technology, Business, Engineering, or a related field; equivalent experience will be considered.