Engineering Manager, Billing Collections

Remote eligibility (source wording): Remote in United States — Seattle — South San Francisco HQ. See the original requirements below for state, residency, timezone, work-authorization and gathering restrictions.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Billing Collections team builds the systems that turn invoices into successful, dependable revenue outcomes. The team develops the foundational capabilities that help businesses collect payments across diverse customer relationships, payment methods, and markets, while adapting intelligently when collection does not go as planned.

What you'll do

As the engineering manager for Billing Collections, you’ll own the operational and technical direction of the platforms that help Stripe users collect revenue reliably. You’ll lead the team that builds flexible, intelligent collection experiences that improve payment success, support customers through changing circumstances, and help businesses reduce unpaid balances and accelerate cash flow. You’ll shape the team as it expands to support increasingly sophisticated business models and global payment needs while working backwards from internal and external customers.

Responsibilities

Lead a team responsible for the core architecture needed to enable billing collection

Own the technical strategy and roadmap for billing collection

Drive operational excellence across billing infrastructure systems

Hire and develop engineers as the team expands into new scope

Partner with stakeholders across organizations to deliver billing solutions

Work backwards from internal and external customer needs to define priorities and scope

Define and uphold engineering standards across a team owning business-critical billing infrastructure

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

4+ years of engineering management experience, directly managing and growing teams of 5+ engineers focused on building and shipping products at scale

8+ years of full-time software development experience

Track record of leading engineering teams responsible for high-traffic, low-latency, and extensible systems

Deep user empathy with a history of working backwards from internal and external customer needs

Proven ability to drive rigorous decision-making and build strong partnerships across teams

Ability to handle ambiguity, creatively solve complex challenges, and execute on competing high-impact priorities

Demonstrated focus on system reliability, operational health, and incident response

Preferred qualifications

Experience building and leading distributed teams across multiple locations and time zones

Track record of delivering shared infrastructure across multiple business units

Background in billing, metering, or large-scale distributed systems

Experience with payment mandates, recurring payment authorization, or related payment infrastructure